Blog

LivePerson Media Kit: #1 Innovative AI Company from Fast Company

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Fast Company Award: Rob LoCascio on leading the “#1 Most Innovative AI Company in the World”

LivePerson Team • 5 minutes

Illustrated Conversational AI chatbot helping customer service leaders respond

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Conversational AI that lives in the contact center, not the lab

Chris Radanovic • 5 minutes

illustration of robot + human hand shaking, symbolizing a connected customer experience

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A connected customer experience: It’s what people want

LivePerson Team • 3 minutes

Employee resource group illustration on how to promote diversity and inclusion in the workplace around the world

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How to promote diversity and inclusion in the workplace

Catherine Goetz • 6 minutes

Brain illustration symbolizing few-shot learning as part of self-learning algorithms

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Few-shot learning: How to build AI that is “Curiously” fast at learning new concepts

Mahyar Khayatkhoei • 11 minutes

Collage of New York event with Conversational AI leaders

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LivePerson community of Conversational AI leaders: Happy to be “Live” and in “Person” once again

LivePerson Team • 5 minutes

IDC report cover on unifying contact center management and call center management tools

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IDC Analysis: Unifying contact center management tools for seamless customer interactions

LivePerson Team • 4 minutes

LivePerson dashboards for a connected digital experience

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What’s New in LivePerson’s Conversational Cloud™

Kelly Corcoran • 6 minutes

Driving digital adoption illustration

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How digital leaders are driving digital adoption among customers for greater support

LivePerson Team • 3 minutes

Self-learning artificial intelligence is secure

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What’s in a name? Exploring demographic bias in data privacy tools like PII masking

Courtney Mansfield • 10 minutes

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What is Conversational Commerce: Equipping brands to meet consumer demand throughout the sales funnel

LivePerson Team • 4 minutes

SPARK Matrix Leader Quadrant of digital customer service solutions

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Winning Conversational AI: LivePerson recognized as Overall Leader for digital customer service technology and impact

LivePerson Team • 3 minutes

Human hand reaching out to AI-generated hand with natural language understanding

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Bridging the conversational gap between humans and AI with natural language understanding

Dalia Levine • 8 minutes

Illustration of brains deciphering how to streamline operations

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What’s on the minds of today’s customer service leaders?

LivePerson Team • 2 minutes

illustration of self-learning chatbots talking to themselves

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Introspective Conversational AI: Self-learning AI chatbot that talks to itself

Dan Kluever • 7 minutes

Illustration of conversational bots in front of Earth, representing how they help in reducing carbon emissions

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Using Conversational AI technology to fight the climate crisis and reduce greenhouse gas emissions

Chris Radanovic • 5 minutes

UCSC LivePerson Fellows using natural language processing NLP techniques

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Building the future of NLP techniques with UCSC’s LivePerson Fellows

Beth Ann Hockey • 5 minutes

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Aid for Ukraine: Using a Conversational AI chatbot platform to help refugees

Magdalena Polak • 3 minutes

illustration of customer service chatbots assisting with customer support

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Not every customer service chatbot is created equal

Robyn Roberts • 7 minutes

conversational interface helping increase customer satisfaction in digital fitting room

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What is Conversational AI: How it started and where it’s going

Chris Radanovic • 5 minutes

Illustration of how computer telephony integration works

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Phone it in: Take a modern approach to voice with computer telephony integration

LivePerson Team • 3 minutes

illustration of how a speech analytics solution helps call centers understand and improve the customer experience

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Are you flying blind without voice analytics software?

LivePerson Team • 3 minutes

examples of conversational sales and support across messaging channels

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Turn personalization into profit with Conversational Sales and Care

Richard Tso • 7 minutes

voice technology schematic

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Voice technology: Making Conversational AI even better

Jessica Raggio • 5 minutes

virtual agent managing a conversation

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Introspective Conversational AI: Virtual agents that notice their mistakes

Julia Mertens • 6 minutes

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Managing AI chatbots to be less discriminatory: An exclusive Q&A with EqualAI® President & CEO, Miriam Vogel

LivePerson Team • 12 minutes

Curiously Human AI platform conversation example

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Our journey to building a more Curiously Human™ AI

Joe Bradley • 9 minutes

Browse to bot to buy

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From browse to bot to buy: 5,000+ shoppers share their customer engagement preferences

Mike Tague • 1 minutes

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How to improve customer service with Conversational AI: Balancing efficiency and experience

Kelsey Cottingham • 7 minutes

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4 customer service tips to turn your cost center into a profit center

LivePerson Team • 1 minutes