Our people

We place a high priority on attracting, recruiting, developing and retaining diverse global talent. As a company, we are focused on benefits and programs that support our employees across the entire employee lifecycle, including recruitment and onboarding, well-being, learning and development.

Recruitment

Our recruiting processes are designed to ensure that we bring on employees who are aligned to our values and culture. Our comprehensive process, built upon our non-discrimination policy, helps us reduce bias and gather multiple viewpoints. This approach ensures fairness and respect in hiring, enabling us to maintain a diverse and inclusive workforce. 

In 2020, we scaled and expanded an internal program to train employees to become objective “hiring experts” and to reduce unconscious bias in the hiring process, further advancing our commitment to diversity, equity and inclusion (DE&I). 

We also launched a new virtual onboarding and orientation program for new hires globally, which includes a multi-day immersion into our company, leadership, vision, culture, products and includes team building exercises.

Total Rewards

We believe in rewarding employees for their hard work. Our comprehensive “Total Rewards” program offers a suite of benefits to all employees working 30+ hours per week, including the following: 

• Medical, dental, and vision insurance, including physical and mental health services;
• 401K retirement program with company match;
• Employee stock purchase plan;
• Paid parental leave and flexible return to work schedule;
• Fertility support services and pregnancy consulting services;
• Life & disability insurance;
• Tuition reimbursement and employee professional development programs;
• Employee assistance program;
• Financial wellness; and 
• Wellness incentives.

We are proud to offer some industry-leading benefits, such as:

• As a “remote first” company with over 90% of our workforce choosing to work fully remotely, we all choose where we want to sit down and focus, whether it’s at home, in the office, or a hybrid of both.
• Our Employee Assistance Program for employees and their families to have face-to-face sessions with a robust network of licensed mental health professionals. 
• Employees in the US are given a discretionary PTO package for flexible days off with manager approval. In all other regions, employees are given “Wellness Days” each year that are used for medical appointments so we can help encourage our employees to take care of themselves.
• We offer an Employee Stock Purchase Program to all employees who work over 20 hours per week to foster ownership culture.

We are deeply committed to accessibility and work diligently to ensure our benefits program is inclusive and caters to varying needs. For more information on our dedication to accessibility, please visit Accessibility Policy.

Training and Development

At LivePerson, we believe in the value of continuous learning and growth. We have a robust training program, open to all employees, irrespective of their contract duration, fostering personal and professional development.

Our training initiatives range from comprehensive onboarding for new hires to targeted training sessions that cultivate job-specific skills and promote a wide range of workplace competencies. These programs facilitate our employees’ continual progression and help them remain at the forefront of their respective fields.

In our ongoing commitment to innovation, we offer a unique program focused on conversational AI. Launched in 2020, this four-week seminar-style cohort program ensures our employees stay abreast of the latest AI developments and their transformative impacts on industries and society. This program is enriched with monthly sessions by external AI experts and a podcast series featuring our internal product leaders and AI specialists.

Our commitment to ethical conduct and secure operations is evident in our mandatory annual compliance training for all employees, which covers topics such as harassment and discrimination, code of conduct, security, sustainability, data protection, and anti-corruption and anti-bribery measures.

We encourage our employees to continuously evolve their skills and perspectives through diverse opportunities. These include coaching and mentoring, participating in conferences, and job shadowing. To further support our employees in their professional pursuits, we offer a tuition reimbursement program to full-time employees.

Lastly, our annual developmental review process plays a crucial role in our employees’ growth trajectory. This thorough review evaluates employees’ performance and aids in crafting an individual development plan, establishing goals for their continued professional advancement.

Health and Safety

Health and safety stand as vital elements of our work culture. We’ve implemented a comprehensive Health and Safety policy that directs our commitment towards creating a secure working atmosphere and extending to mental health. Part of this dedication is demonstrated through our annual compliance training, a requirement for all our employees, which incorporates  health and safety modules, keeping our team current with the safest and most efficient practices.

In the light of our remote work setting, it’s integral that these safety norms extend beyond our company’s physical boundaries. To this end, we encourage each employee to tailor their personal workspaces in harmony with our guidelines. Moreover, our solid emergency response plan arms our team with necessary procedures for unpredicted situations. This collective approach ensures a consistent safety culture across our globally distributed workforce, upholding our commitment to health and safety.

Employee Engagement

We have an established 7, 30, 60 and 90-day in the job survey process to gauge how things are going with our new hire employees and feedback is used to make improvements for all employees where possible.

Additionally, we conduct an annual employee engagement survey as well as regular pulse surveys to understand perspectives of our employees and develop meaningful and actionable insights to evolve our priorities and improve the employee experience.

Diversity, Equity, and Inclusion

We believe that diverse and inclusive teams drive innovation, creativity and productivity. We are committed to the daily work to foster equity, inclusion and belonging. Our DEI efforts are bolstered by a strong non-discrimination policy, ensuring all employees and job applicants are treated fairly and evaluated on their skills and qualifications alone. In the last three years we’ve worked to create an employee-driven culture that promotes connection and belonging and empowers our people to deliver the most authentically empathetic AI at scale.  

To lead this work, in 2021, we hired a dedicated Global Head of Inclusion Strategy responsible for advancing diversity across our organization. Our diversity work is also supported by an employee-led Diversity Equity and Inclusion Council that was launched in 2020 to bring together employees from different management levels representing business units and regions across our organization.  The Council drives global programs focused on DEI and helps to ensure the diversity of teams and projects within our company.

Our efforts to build an inclusive culture start with recruitment and, in 2021, we:

• Began working with two diversity recruiting platforms and diversified our interview panels; 
• Recalibrated our job description templates to focus more heavily on inclusivity; and
• Invested in a series of recruiting events in the U.S. and EMEA to help us connect underrepresented talent to open positions.

We are equally focused on retaining our talent and committed to maintaining a diverse and inclusive workplace culture that celebrates and supports different perspectives, backgrounds and experiences of all our employees. 

We support independent employee resource groups and, in 2020, launched “Women in Technology” and “Live in Color” groups.

In 2021, we continued our initiatives to foster an inclusive culture for our employees. We:

• Launched the “LivePerson Proud” LGBTQ+ employee resource group; 
• Had 60 mentor-mentees participating in a diversity mentorship program; 
• Sponsored employees to attend diversity tech conferences, such as the Black Tech Conference;
• Held company wide celebrations of Black History Month, Hispanic Heritage Month, LGBTQ+ Pride events, and more;
• Hosted an annual summit for employees to celebrate women’s inspirational leadership journeys, attend courses and network, with approximately 220 employees attending at least one event;
• Continued our Women in Technology Annual Summit for the 12th consecutive year, where we invite the LivePerson community to celebrate and discuss challenges facing women globally. The event included over 250 attendees who experienced conversations with keynote speakers, panels and professional development workshops; and 
• Continued our Women in Technology Goal Crushing Program (“GCP”). GCP is an accelerated 16-week leadership and development program for emerging women leaders. 

We are committed to equal pay for equal work. As part of this commitment, we run a pay equity analysis when we conduct our annual compensation assessments and approve equity incentives. Where a discrepancy might be identified, there is an internal review process in place to evaluate it and, where appropriate, address it.

We require all employees to complete an annual anti-harassment and non-discrimination training. 

Our priority is to advance representation of women and minority groups in the company, including in leadership and technical positions, as we continue our ongoing efforts to increase hiring of employees from these groups.