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Conversational Commerce Blog

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Conversational Commerce Blog

stack of diapers, blankets, and teddy bear, signifying the need for a customer support chatbot because people would rather have diaper duty than wait on customer service reps

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4 in 10 choose diaper duty vs waiting on hold: Customer support chatbot strategy to the rescue

Mike Tague • 3 minutes

illustration of just what is conversational marketing, including its use in the sales process

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What is conversational marketing?

Kelsey Cottingham • 6 minutes

Chris Huggins shares their digital customer engagement strategy

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Meeting customers where they are: How Conversational AI became Virgin Media’s digital customer engagement strategy

Chris Huggins • 6 minutes

Example of in-app messaging on a banking app

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Customer communication preferences make PNC Bank’s asynchronous messaging strategy even more successful

LivePerson Team • 3 minutes

illustration of how replacing customer service calls with messaging can result in more positive customer feedback

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How to reduce call center volume and boost customer satisfaction

Anthony Witrado • 3 minutes

omni-channel customer engagement strategies illustrated across industries, social media, and other digital channels

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Customer engagement strategies that win: The transformative, cost-effective power of Conversational AI

LivePerson Team • 3 minutes

illustration of Conversational AI platforms handling a shopping experience

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Conversational AI platforms and solutions will power this year’s holiday shopping

LivePerson Team • 3 minutes

Gartner report: What is the benefit of using WhatsApp Business

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WhatsApp Business enables richer, more dynamic customer engagement

LivePerson Team • 5 minutes

Woman receives message from brand about new sunglasses collection as an example of what is conversational commerce

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What is Conversational Commerce: Equipping brands to meet consumer demand throughout the sales funnel

LivePerson Team • 4 minutes

examples of conversational sales and support across messaging channels

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Turn personalization into profit with Conversational Sales and Care

Richard Tso • 7 minutes