A one-stop shop for enterprise bot-building
Conversation Builder offers an environment for building, testing, and visualizing bots, with the ability to create intents, build dialogs, and connect back-end integrations all in one place.
Easy-to-use, no-code-required interface means even non-technical resources can built and update bot scripts, accelerating the delivery and optimization of automation. Developers, business managers, and call center agents can all collaborate to build the best bots.
A pre-built library of industry-specific bots
Speed development by starting with a set of pre-built, industry specific bots for retail, telco and other industries.
Off Business Hours
Retail Product Promotion
Retail Product Search and Shopping
Retail Order Status
Telco Plan Research
Telco Connectivity Issues
Maven, LivePerson’s conversational engine
Patent-pending Maven is the intelligence engine that underpins LivePerson’s conversational platform. Measure consumer intent, conversation sentiment, and agent capacity to determine the next-best action for a conversation.
Brands can integrate any bot or third-party NLP into the LivePerson open conversational platform. Maven will orchestrate all conversations, whether handled by a native bot, third-party technology, human agent, or a combination of all.
Easily design bots using an interactive dialog builder, upload existing conversation transcripts, or select from a library of pre-built, industry-specific automations.
Transform businesses with AI-powered conversation routing and a suite of intuitive, self-service tools that improve the ability of your agents to manage digital conversations.
Dashboards and reporting which provide real-time, actionable insights for all conversations, regardless of channel, use case or whether they’re handled by a bot, a human or both.
Our customers can ask us questions, get recommendations, and make purchases in the messaging apps and voice assistants they use everyday. LivePerson’s new automation capabilities give our customers quick answers on topics like product availability while allowing our team to monitor the experience and put the finishing touches on conversations where needed.
Co-founder and Chief Creative Officer of Tamara Mellon Brand