Messaging Channel Integration

Simplify customer care with Twitter in the Conversational Cloud

Make it easy for consumers to get answers to questions and take action in the messaging and social channels they already use every day — including Twitter.

twitter chatbot helping brands respond to upset customer
Twitter chatbot can help you respond to its 330M monthly active users.

Reach more consumers

This social scene should be a key part of every brand’s strategy: Companies using Twitter for customer service see a 19% lift in CSAT, and consumers helped here are willing to spend up to 20% more in the future. The even better news? This engagement is scalable, thanks to Twitter chatbot and other Conversational AI tools.

brain graphic symbolizing Conversational AI working in an omnichannel messaging platform

Scale messaging interactions with a Twitter chatbot

Automate consumer interactions on the most popular messaging channels without hiring an army of agents. We will help you understand the most popular consumer intents and how well you’re fulfilling them, so you can build an AI-powered Twitter chatbot that works together with your human experts to generate leads, drive sales, and build loyalty.

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Consumers want to message your business, respond on Twitter to make it easy

Easily manage public tweets and private DMs

Quickly respond to public issues and invite them to engage with your brand in a private Direct Message with the push of a button — creating a thoughtful and personalized conversation.

Deliver a higher standard of social media care at scale

71% of Twitter users expect brands to respond to queries within an hour. Use real-time intent recognition to recommend content for responses and route messages to the right agent or Twitter chatbot.

Prioritize high-value conversations

Use our Twitter chatbot platform to prioritize interactions based on a consumer’s follower count and activity, boosting CSAT and brand perception where it matters most.