Simplify customer care with Twitter in the Conversational Cloud

Make it easy for consumers to get answers to questions and take action in the messaging and social channels they already use every day — including Twitter.

Brand responding to users Tweet on Twitter App

Reach more consumers

This social scene should be a key part of every brand’s strategy: Companies using Twitter for customer service see a 19% lift in CSAT, and consumers helped on Twitter are willing to spend up to 20% more in the future.

Woman on street looking at her phoneTwitter 330M monthly active users

Scale messaging interactions with Conversational AI

Automate consumer interactions on the most popular messaging channels without hiring an army of agents. We will help you understand the most popular consumer intents and how well you’re fulfilling them, so you can build AI-powered chatbots that work together with your human experts to generate leads, drive sales, and build loyalty.

Consumers want to message, Twitter for businesses makes it easy

Deliver a higher standard of social media care at scale

71% of Twitter users expect brands to respond to queries within an hour. Use real-time intent recognition to recommend content for responses and route messages to the right agent or bot.