Report

IDC findings highlight LivePerson’s unified analytics and communications

Meet your customers where they are and gain crucial insights in the process. This 2022 IDC report shows how voice-based Conversational AI is used to enhance data analysis and efficiency.

IDC report cover on unifying contact center management and call center management tools
IDC report quote on LivePerson's unified data helping save time

Harness the power of bringing together digital and voice

With the recent acquisition of VoiceBase and Tenfold, LivePerson is transforming what’s possible when it comes to cross-channel Conversational AI. From telephony to digital messaging, unified analytics to streamlined operations, see how our integrations help promote a more holistic customer (and contact center) experience.

Use the form above to download the full IDC report.