Messaging Channels

Connect and converse at your consumer’s convenience

Engage with consumers directly in their preferred communication channels, all managed within LivePerson’s AI-powered omnichannel messaging platform.

Sample of messaging apps supported by our omnichannel messaging platform

Everyone has a favorite messaging channel

Web Messaging icon for the omnichannel messaging platform

Web Messaging

in-app messaging icon for omnichannel messaging platform

App Messaging

Call to Messaging icon

Call to Messaging

email as part of omnichannel messaging platform

Email Messaging

Apple Messages for Business as part of omnichannel messaging platform

Apple Messages for Business

Google RBM icon

Google RBM

Google's Business Messages icon as part of our omnichannel messaging platform integrations

Google’s Business Messages

WhatsApp icon

WhatsApp

Facebook Messenger / Meta Messenger icon

Facebook Messenger

Instagram icon

Instagram

Twitter icon

Twitter

WeChat icon

WeChat

Voice icon as part of our omnichannel messaging platform

Voice

Viber icon

Viber

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KakaoTalk

proactive upgrade notification

Proactive Messaging USE CASE

Don’t wait for consumers to engage: Be proactive

Certain messaging channels (like SMS and WhatsApp) allow you to send two-way proactive messages, which our omnichannel messaging platform supports. Share care alerts, payment or appointment reminders, promotions, and other offers in channels where open and response rates skyrocket above email and phone calls.

Learn about Proactive Messaging
IVR deflection message asking caller to press 1 to switch to text

IVR DEFlection Use Case

Convert inbound calls to messaging conversations

Instead of missing calls or making consumers wait on hold, give them the option to “press 1 to start messaging us.” 8 out of 10 people prefer messaging to phone calls — cut your expensive call volume in half in 100 days with our messaging platform.

Explore Call to Messaging
illustration of AI brain for our omnichannel messaging platform

Automation use case

Scale omnichannel messaging platform interactions with Conversational AI

Automate consumer interactions across our channels without hiring an army of agents. We will help you understand the most popular consumer intents and how well you’re fulfilling them, so you can build AI-powered chatbots that work together with your human experts to generate leads, drive sales, and build loyalty.

Learn more

Tailored solutions for marketing, sales, and customer care

Acquire more customers with Conversational Marketing

Conversationalize your funnel to fuel a greater return on your marketing investment.

Supercharge sales with Conversational Commerce

Increase sales velocity, volume, and average order value with the Conversational Cloud®.

Capitalize on service with Conversational Care

Maintain high customer satisfaction, brand loyalty, and lifetime value.