Serve more citizens with fewer resources
Governments are challenged with surges in benefits inquiries while also launching new programs like contact tracing and health advice. AI-powered text messaging can help agencies accelerate adoption, scale interactions, and spread critical information.
Conversational solutions transform how you inform and interact with citizens
Inquire
Citizen
I’m looking for COVID-19 testing sites near Willowbrook.
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Inform
Agency
Our office now has extended weekend hours, 8am to 8pm.
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Claim
Citizen
I am urgently seeking housing assistance.
Register
Agency
You will need to fill out this online form: A27.
Follow up
Agency
Please send a photo of your ID for verification.
Conversational solutions transform how you inform and interact with citizens
Inquire
Citizen
I’m looking for COVID-19 testing sites near Willowbrook.
Inform
Agency
Our office now has extended weekend hours, 8am to 8pm.
Claim
Citizen
I am urgently seeking housing assistance.
Register
Agency
You will need to fill out this online form: A27.
Follow up
Agency
Please send a photo of your ID for verification.
Innovative government agencies use LivePerson to reduce call volume and provide updates at scale
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Benefits administration
Reduce inbound calls, expand self-service, and deliver better overall assistance at scale.
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Contact tracing
Texting is the most immediate and visible way to reach people. Add it to your proactive outreach.
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Health services
Answer FAQs, collect information, and easily connect citizens to health specialists as needed.
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Scale messaging interactions with Conversational AI
Automate consumer interactions on the most popular messaging channels without hiring an army of agents. LivePerson has a complete solution to build, manage, and optimize AI-powered chatbots.
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Learn more about going Conversational
Activate your at-home workforce
COVID-19 closed offices and changed how we serve citizens. Learn how to make staff productive from wherever they are located.
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Manage everything in one place
Oversee agents, AI-powered chatbots, and all of your conversations in a powerful unified workspace.
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Everyone has a favorite channel
Don't make consumers call or go online. Meet them in their preferred channel.
Explore messaging channels