LIVEPERSON for Governement AGENCIES
Serve more citizens with fewer resources
Governments are challenged with surges in benefits inquiries while also launching programs like crisis aid, contact tracing, and health advice. Text messaging and Conversational AI in government settings can help accelerate adoption, scale interactions, and spread critical information.
Conversational AI in government transforms how you inform and interact with citizens
Leveraging Conversational AI in government means your constituents can access quick, round-the-clock support without bogging down the phone lines. From guiding them through online file submissions, verification documents, and more, messaging and chatbots make this assistance scalable, personal, and convenient. In fact, LivePerson can help you automate many of these interactions on the most popular messaging channels without hiring an army of agents.
Reduce call volume and provide updates at scale
Products that improve connections — and conversions
Conversational Cloud
An AI platform that identifies consumer intent to drive engagement
Meet and assist citizens through our customer engagement platform, delivering truly authentic intent-driven conversations, at scale.
Voice Solutions
Modernize your government experience with voice and digital
Create unified, personalized experiences driven by superior voice analytics and advanced integration from industry-leading speech recognition and Conversational AI.
Success services
Deliver richer experiences with help from the experts
Get help from our experts in delivering your Conversational AI in government experiences, from chatbot to implementation and even fully managed contact center options.
Why LivePerson
Curiously Human™ AI
Data that counts
Values that matter
Curiously Human™ AI
IQ, plus EQ, nice to meet you
We power close to a billion conversational interactions a month, helping organizations drive engagements that feel Curiously Human™, not cold and robotic. Our conversational interactions offer a personalized service at scale, all through the power of AI built with intent-discovery.
Learn more about Curiously HumanData that counts
Data is the fuel for our AI engine
We are the only AI engine built from the ground up for conversational engagements across ecosystems and we have massive scale. We process over 34 billion API calls per month and can interact with other systems to ingest data from many sources. What’s more, our AI is more accurate than competitors with the ability to self-learn and self-heal.
Explore how our data drives outcomesValues that matter
Dream big. Help others. Pursue expertise. Own it.
Our four values guide our continued, holistic growth as individuals, as teams, and as a global organization with over 1,700 employees through 25 years of building community one intention at a time.
Discover more about our values
