Serve more citizens with fewer resources

Governments are challenged with surges in benefits inquiries while also launching new programs like contact tracing and health advice. AI-powered text messaging can help agencies accelerate adoption, scale interactions, and spread critical information.

Conversational solutions transform how you inform and interact with citizens

Inquire Inquire

Inquire

Citizen

I’m looking for COVID-19 testing sites near Willowbrook.

inform inform

Inform

Agency

Our office now has extended weekend hours, 8am to 8pm.

claim claim

Claim

Citizen

I am urgently seeking housing assistance.

register register

Register

Agency

You will need to fill out this online form: A27.

follow-up follow-up

Follow up

Agency

Please send a photo of your ID for verification.

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Innovative government agencies use LivePerson to reduce call volume and provide updates at scale

Benefits administration

Benefits administration

Reduce inbound calls, expand self-service, and deliver better overall assistance at scale.

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Contact tracing

Contact tracing

Texting is the most immediate and visible way to reach people. Time to add it to your proactive outreach.

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Health services

Health services

Answer FAQs, collect information, and easily connect citizens to health specialists as needed.

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Scale messaging interactions with Conversational AI

Automate citizen interactions on the most popular messaging channels without hiring an army of agents. LivePerson has a complete solution to build, manage, and optimize AI-powered chatbots.

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“The U.S. government is... leveraging AI to... work smarter in its own services and missions.”

Official Statement, U.S. Federal Government

Use AI and automation to scale