Bring voice conversations to digital for faster, more efficient, and personalized customer experiences.

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Conversational AI for Government AGENCIESServe more citizens with fewer resources

Governments are challenged with surges in benefits inquiries while also launching programs like crisis aid, contact tracing, and health advice. Text messaging and Conversational AI in government settings can help accelerate adoption, scale interactions, and spread critical information.

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Conversational AI in government transforms how you inform and interact with citizens

Leveraging Conversational AI in government means your constituents can access quick, round-the-clock support without bogging down the phone lines. From guiding them through online file submissions, verification documents, and more, messaging and chatbots make this assistance scalable, personal, and convenient. In fact, LivePerson can help you automate many of these interactions on the most popular messaging channels without hiring an army of agents.

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Reduce call volume and provide updates at scale

Conversational AI in government use case video on benefits administration.

Benefits Administration

Reduce inbound calls, expand self-service, and deliver better overall assistance at scale.

Conversational AI in government use case on contact tracing

Contact tracing

Texting is the most immediate and visible way to reach people. Add it to your proactive outreach.

Conversational AI in government use case on health services.

Health services

Answer FAQs, collect information, and easily connect citizens to health specialists as needed.

Products that improve connections — and conversions

Conversational Cloud

Conversational Cloud®

An AI platform that identifies consumer intent to drive engagement

Meet and assist citizens through our customer engagement platform, delivering truly authentic intent-driven conversations, at scale.

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Voice AI

Modernize your government experience with voice and digital

Create unified, personalized experiences driven by superior voice analytics and advanced integration from industry-leading speech recognition and Conversational AI.

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Conversational intelligence

Deliver richer, more efficient experiences with data

Harness the data across your conversational interfaces to drive customer insights, cost savings, and growth.

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