LIVEPERSON for retail
Differentiate your brand with real-time support
Reach shoppers in the messaging channels they already use to create one-on-one ecommerce customer experiences at scale, with real-time customer support and purchase recommendations when — and where — they want it.
Increase customer satisfaction with personalized digital experiences
The face of retail has changed, but brands still need a way to build engagement, trust, and repeat purchases. With LivePerson’s Conversational AI for retail, your brand can proactively connect with shoppers to unlock new revenue streams and deliver new customer support touchpoints.
4x
increase in converted sales
3x
increase in average order value
30%
increase in CSAT
More ways to transform with Conversational AI for retail
Empower employees wherever they are
From brick-and-mortar to digital storefronts, brands need to ensure employees are able to meet shopper needs in a personalized, scalable way. Messaging and retail chatbot technology makes this easy.
Enable curbside pickup with conversational assistance
Customers never have to leave their cars, but brands can still provide a stand-out experience in this contactless commerce approach.
Give in-store assistance virtually
Connect with customers while they wait or browse your store, offering an ecommerce-like experience with a virtual assistant.
Top retail brands trust LivePerson
Products that improve customer connections — and conversions
Conversational Cloud®
An AI platform that services your customers and unlocks new revenue streams
Start delivering truly authentic intent-driven conversations, at scale. Meet new customers where they are, all from one powerful Conversational AI platform.
voice solutions
Modernize your customer experience with voice and digital
Create unified, personalized consumer engagement experiences driven by superior Conversational Analytics and advanced customer experience integration from industry-leading speech recognition and Conversational AI.
success services
Deliver richer customer experiences with help from the experts
Our fully managed contact center solution transforms your Conversational Commerce and Care solutions with quick time-to-value through operationalizing personalized customer service at scale.
Unlock revenue with Conversational AI
“The overwhelming majority of consumers want to shop via messaging, whether that’s on brand apps and websites or popular channels like SMS, WhatsApp, Facebook Messenger, or Apple’s Messaging apps. Brands that don’t open up these options to their customers are leaving money on the table.”
Why LivePerson
Curiously Human™ AI
Data that counts
Values that matter
Curiously Human™ AI
IQ plus EQ, nice to meet you
We power close to a billion conversational interactions a month, helping organizations drive engagements that feel Curiously Human™, not cold and robotic. Our conversational interactions offer a personalized service at scale, all through the power of AI built with intent-discovery.
Learn more about Curiously HumanData that counts
Data is the fuel for our AI engine
We are the only AI engine built from the ground up for conversational engagements across ecosystems and we have massive scale. We process over 34 billion API calls per month and can interact with other systems to ingest data from many sources. What’s more, our AI is more accurate than competitors with the ability to self-learn and self-heal.
Explore how our data drives immediate outcomesValues that matter
Dream big. Help others. Pursue expertise. Own it.
Our four values guide our continued, holistic growth as individuals, as teams, and as a global organization with over 1,700 employees through 25 years of building community one intention at a time.
Discover more about our values
