LIVEPERSON for retail

Differentiate your brand with real-time support

Reach shoppers in the messaging channels they already use to create one-on-one ecommerce customer experiences at scale, with real-time customer support and purchase recommendations when — and where — they want it.

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Increase customer satisfaction with personalized digital experiences

The face of retail has changed, but brands still need a way to build engagement, trust, and repeat purchases. With LivePerson’s Conversational AI for retail, your brand can proactively connect with shoppers to unlock new revenue streams and deliver new customer support touchpoints.


increase in converted sales


increase in average order value


increase in CSAT

More ways to transform with Conversational AI for retail

Empower employees wherever they are

From brick-and-mortar to digital storefronts, brands need to ensure employees are able to meet shopper needs in a personalized, scalable way. Messaging and retail chatbot technology makes this easy.

Enable curbside pickup with conversational assistance

Customers never have to leave their cars, but brands can still provide a stand-out experience in this contactless commerce approach. 

Give in-store assistance virtually

Connect with customers while they wait or browse your store, offering an ecommerce-like experience with a virtual assistant.

Top retail brands trust LivePerson

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Products that improve customer connections — and conversions

Conversational Cloud

Conversational Cloud®

An AI platform that services your customers and unlocks new revenue streams

Start delivering truly authentic intent-driven conversations, at scale. Meet new customers where they are, all from one powerful Conversational AI platform.

Discover Conversational Cloud
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voice solutions

Modernize your customer experience with voice and digital

Create unified, personalized consumer engagement experiences driven by superior Conversational Analytics and advanced customer experience integration from industry-leading speech recognition and Conversational AI.

Learn about Voice
Success Services

success services

Deliver richer customer experiences with help from the experts

Our fully managed contact center solution transforms your Conversational Commerce and Care solutions with quick time-to-value through operationalizing personalized customer service at scale.

Transform with Success Services

Unlock revenue with Conversational AI

Why LivePerson

Curiously Human™ AI

Data that counts

Values that matter

Curiously Human™ AI

IQ plus EQ, nice to meet you

We power close to a billion conversational interactions a month, helping organizations drive engagements that feel Curiously Human™, not cold and robotic. Our conversational interactions offer a personalized service at scale, all through the power of AI built with intent-discovery.

Learn more about Curiously Human
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