Contactless Commerce is the new normal for innovative retailers

Maximize digital sales and enhance in-store experiences with Conversational AI and messaging.

“Contactless” retail is here, LivePerson makes it possible

Curbside pickup

Customers never have to leave their cars.

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In-line shopping

Connect with your customers while they wait.

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In-store assistance

Answer questions with a virtual assistant.

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Top retailers trust the LivePerson Conversational Cloud

Uses Conversational AI to increase NPS
and first contact resolution.

Decreases cost-per-contact by 30% using
messaging, with CSATs peaking above 90%.

Selects LivePerson’s Contact Center as a Service (CCaaS) Conversational AI solution to help accelerate their digital transformation roadmap.

Conversational solutions improve the entire customer journey

Discover

Customer

How much does that candle cost?

Transact

Customer

I think I’d like to buy a sandalwood candle.

Track

Customer

Can you tell me when my order will arrive?

Support

Customer

I need to exchange a purchase.

Re-engage

Retailer

A scented candle for Mother’s Day is the perfect gift!

Conversational solutions improve the entire customer journey

Discover

Customer

How much does that candle cost?

Transact

Customer

I think I’d like to buy a sandalwood candle.

Track

Customer

Can you tell me when my order will arrive?

Support

Customer

I need to exchange a purchase.

Re-engage

Retailer

A scented candle for Mother’s Day is the perfect gift!

Scale messaging interactions with Conversational AI

Automate consumer interactions on the most popular messaging channels without hiring an army of agents. LivePerson has a complete solution to build, manage, and optimize AI-powered chatbots.

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Retail intent analysis

After analyzing millions of anonymized conversations, LivePerson AI and machine-learning algorithms have determined the top retail intents suitable for automation.

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69.2% of retail conversations can be automated with chatbots

Learn more about going Conversational

Everyone has a favorite channel

Don't make consumers call or go online. Meet them in their preferred channel.

Explore messaging channels

Measure and improve your conversations

Our AI engine tracks every consumer inquiry and delivers actionable data to make fast optimizations.

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An expert guide to becoming Conversational

We wrote the book on how to transform into a fully conversational business.

Read the guide