Contactless Commerce is the new normal for innovative retailers
Maximize digital sales and enhance in-store experiences with Conversational AI and messaging.
“Contactless” retail is here, LivePerson makes it possible
Top retailers trust the LivePerson Conversational Cloud
Uses Conversational AI to increase NPS
and first contact resolution.
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Selects LivePerson’s Contact Center as a Service (CCaaS) Conversational AI solution to help accelerate their digital transformation roadmap.
Conversational solutions improve the entire customer journey
Discover
Customer
How much does that candle cost?
Transact
Customer
I think I’d like to buy a sandalwood candle.
Track
Customer
Can you tell me when my order will arrive?
Support
Customer
I need to exchange a purchase.
Re-engage
Retailer
A scented candle for Mother’s Day is the perfect gift!
Conversational solutions improve the entire customer journey
Discover
Customer
How much does that candle cost?
Transact
Customer
I think I’d like to buy a sandalwood candle.
Track
Customer
Can you tell me when my order will arrive?
Support
Customer
I need to exchange a purchase.
Re-engage
Retailer
A scented candle for Mother’s Day is the perfect gift!
Scale messaging interactions with Conversational AI
Automate consumer interactions on the most popular messaging channels without hiring an army of agents. LivePerson has a complete solution to build, manage, and optimize AI-powered chatbots.
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Retail intent analysis
After analyzing millions of anonymized conversations, LivePerson AI and machine-learning algorithms have determined the top retail intents suitable for automation.
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Learn more about going Conversational
Everyone has a favorite channel
Don't make consumers call or go online. Meet them in their preferred channel.
Explore messaging channels
Measure and improve your conversations
Our AI engine tracks every consumer inquiry and delivers actionable data to make fast optimizations.
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An expert guide to becoming Conversational
We wrote the book on how to transform into a fully conversational business.
Read the guide