Conversational Telcos maximize retention and minimize costs

Reach peak productivity and customer satisfaction with Conversational AI and messaging.

Conversational solutions improve the entire customer journey

Discover

Customer

I really need better wireless service.

Consider

Customer

But can I keep my current device?

Transact

Customer

I’d like to sign up for the mid-tier plan.

Support

Customer

How do I set up auto payments on my account?

Re-engage

Telco

You’re eligible for an upgrade this month!

Conversational solutions improve the entire customer journey

Discover

Customer

I really need better wireless service.

Consider

Customer

But can I keep my current device?

Transact

Customer

I’d like to sign up for the mid-tier plan.

Support

Customer

How do I set up auto payments on my account?

Re-engage

Telco

You’re eligible for an upgrade this month!

Scale messaging interactions with Conversational AI

Automate consumer interactions on the most popular messaging channels without hiring an army of agents. LivePerson has a complete solution to build, manage, and optimize AI-powered chatbots.

Telecom intent analysis

After analyzing millions of anonymized conversations, LivePerson AI and machine-learning algorithms have determined the top telecommunications intents suitable for automation.

65% of telco conversations can be automated with chatbots