Our environmental impact

Managing Our Environmental Footprint

We recognize the importance of managing our environmental footprint and have adopted measures to promote more efficient and responsible resources across our organization.

By minimizing the need for customer-owned infrastructure such as call centers, our model can help reduce energy use and material waste. We continue to improve how we deliver services in ways that reflect evolving stakeholder expectations, industry standards and our long-term business goals. 

We have adopted a formal Environmental Policy, which articulates our commitment to minimizing our ecological footprint and striving for a more sustainable world. An integral part of this commitment involves our annual compliance training, which includes modules on sustainability, further ingraining these values within our organization. Currently, we’re undertaking carbon assessments to better understand and subsequently mitigate our carbon footprint.

In accordance with our Environmental Policy, we strive to assess the environmental impact of our operations and wherever possible strive to:

• Minimize our waste and then re-use or recycle as much of it as possible;
• Minimize energy and water usage in our buildings in order to conserve supplies;
• Minimize our consumption of natural resources, especially where they are nonrenewable; and
• Where possible purchase and use products and services aimed at minimizing damage to the environment and encourage others to do the same.

While our business operations do not directly generate hazardous waste, we are cognizant of the environmental impact such waste can have. As an embodiment of this awareness, we collaborate with a reputable IT waste recycling company for our laptop recycling program, ensuring the proper and environmentally friendly disposal of electronic waste.

“Remote First” Company

As a “remote first” company, we have been able to eliminate almost all office space and employee commutes along with the associated carbon footprint and real estate costs. We maintain only a small sublease in Herzliya, Israel, in a building with high efficiency energy and recycling programs and still look to reduce our environmental impacts even further.  

For the approximately 10% of employees in other locations that want to work from an office setting a few days a week, we provide access to WeWork spaces. We chose WeWork in part due to their multiple locations, collaborative working environments and commitment to become operationally carbon neutral, prioritization of renewable energy sources and focus on sustainable resources use. 

Data Center Operations

In managing our global data center operations, our third-party service providers have demonstrated good stewardship of the environment with goals to reduce the impact of resources we consume through their services. Our primary partners are committed to sustainability, with plans to operate on either carbon-free energy or be climate-neutral by 2030, helping us to minimize our carbon footprint and reduce our energy consumption.  Our primary third-party data center providers also include the following practices in their operations: 

• Adaptive control systems that reduce power consumption and increase cooling capacity through active airflow management;
• Adherence to ASHRAE thermal guidelines to reduce power for cooling;
• Cold/hot aisle containment that lowers energy consumption and enables more efficient cooling by using physical barriers to reduce the mixing of cold air in data center supply aisles with the hot air in exhaust aisles;
• Energy efficient lighting systems; and
• Utilization of clean and reliable energy sources, such as fuel cells.

Click here to view LivePerson’s global Environmental Policy.