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Conversational Intelligence Blog

Cover of Opus Research report on conversational intelligence technology

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Opus Research names LivePerson as a Leader in Conversational Intelligence, customer experience, and employee experience

LivePerson Team • 3 minutes

Personalized customer experience example for mortgages via asynchronous messaging

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Let’s get personal: Creating a more personalized customer experience with Conversational AI

Chris Radanovic • 7 minutes

illustration of brain signifying "What is conversational intelligence"

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What is conversational intelligence: How it matters and who benefits

Chris Radanovic • 4 minutes

Chatbot metrics illustration on dashboards

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Traditional KPIs do not work as chatbot metrics

Chris Radanovic • 5 minutes

illustration of how our 4E conversational ai analytics affect business operations

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Next step to improve operations: A performance diagnosis by the right Conversational AI analytics

Michelle Klaasen • 3 minutes

illustration of conversational analytics tools

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3 can’t-miss takeaways from our Conversational Analytics roundtable

LivePerson Team • 3 minutes

illustrated example of how ai-powered customer engagement should listen, identify issues, adapt, and fix problems.

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What’s new in LivePerson’s Conversational Cloud®

Kelly Corcoran • 5 minutes

LivePerson's 4E Framework acts as conversation intelligence technology for sales leaders and contact center leaders

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How LivePerson’s conversation intelligence technology helps brands improve business operations

Michelle Klaasen • 5 minutes

illustration of how a speech analytics solution helps call centers understand and improve the customer experience

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Are you flying blind without voice analytics software?

LivePerson Team • 3 minutes

voice technology schematic

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Voice technology: Making Conversational AI even better

Jessica Raggio • 5 minutes