LivePerson has been acquired by SoundHound AI, creating a world-leading Omnichannel Conversational AI powerhouse.

Conversational Intelligence Explore how Conversational Intelligence can improve a company's customer engagement, CSAT, and so much more with these blog posts.Blog

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Conversational Intelligence Explore how Conversational Intelligence can improve a company's customer engagement, CSAT, and so much more with these blog posts.Blog

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The contact center is no longer a cost center. It’s a growth engine.

Andrew Kollmorgen • 5 minutes

4 reasons why AI pilots fail in CX and how to fix them

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4 reasons why AI pilots fail in CX and how to fix them

Chad Gorman • 5 minutes

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TEVV is the CX standard for enterprise AI assurance

Gwen Christian • 7 minutes

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Seven AI governance misconceptions holding your CX team back from achieving AI assurance

Amit Mishra • 5 minutes

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Experimenting in production is the new CX technical debt

Jeff Rosenthal • 6 minutes

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LivePerson earns 22 G2 Spring 2026 badges, with top enterprise rankings across results, usability, and relationships

Cailyn Michaan • 5 minutes

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LivePerson recognized as a Leader in six G2 Winter 2026 categories

Cailyn Michaan • 4 minutes

bot conducting a symphony, illustrating the use of AI orchestration and customer journey mapping

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You don’t need a dozen tools to fix CX. You need AI orchestration.

Jeff Rosenthal • 10 minutes

illustration of how conversation analytics make sense of customer interactions in a data driven way

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5 ways conversation analytics helps improve your customer experience

Alex Ross • 7 minutes

flywheel illustration of how omnichannel contact center solutions work together

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Omnichannel contact center solutions to feed your customer service experience

Alex Ross • 5 minutes

customer interaction management software illustration, about how to organize and converse with customers

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Customer interaction management: Navigating the complexity of omnichannel intent

Alex Ross • 5 minutes

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The future of connected customer conversations

Maia Capello • 6 minutes

hands shaking, illustrating how a business can use customer intent data collection to build a better online chatbot

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Bridge the AI gap by harnessing your customer intent data

Alex Ross • 6 minutes

Personalized customer experience example for mortgages via asynchronous messaging

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Let’s get personal: Creating a more personalized customer experience with Conversational AI

Chris Radanovic • 8 minutes

the word "new" in a starburst, representing LivePerson's conversational intelligence software product launch

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Introducing a new conversational intelligence software suite

Alice Goode • 7 minutes

graphic of conversational AI flywheel, the framework the best conversational AI platforms should follow

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What the best conversational AI platforms need

Ruth Zive • 9 minutes

illustration of brain signifying "What is conversational intelligence"

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What is conversational intelligence: How it matters and who benefits

Chris Radanovic • 5 minutes

Cover of Opus Research report on conversational intelligence technology

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Opus Research names LivePerson as a Leader in Conversational Intelligence, customer experience, and employee experience

LivePerson Team • 3 minutes

Chatbot metrics illustration on dashboards

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Traditional KPIs do not work as chatbot metrics

Chris Radanovic • 6 minutes

illustration of how our 4E conversational ai analytics affect business operations

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How to leverage the 4E Framework for conversational AI analytics

Michelle Klaasen • 7 minutes

illustration of conversational analytics tools

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3 can’t-miss takeaways from our Conversational Analytics roundtable

LivePerson Team • 4 minutes

illustrated example of how ai-powered customer engagement should listen, identify issues, adapt, and fix problems.

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What’s new in LivePerson’s Conversational Cloud®

Kelly Corcoran • 5 minutes

LivePerson's 4E Framework acts as conversation intelligence technology for sales leaders and contact center leaders

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How LivePerson’s conversation intelligence technology helps brands improve business operations

Michelle Klaasen • 6 minutes

illustration of how a speech analytics solution helps call centers understand and improve the customer experience

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Are you flying blind without voice analytics software?

LivePerson Team • 3 minutes

voice technology schematic

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Voice technology: Making Conversational AI even better

Jessica Raggio • 7 minutes

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