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WhatsApp Business API integration
Hundreds of leading brands worldwide trust LivePerson’s AI-powered Conversational Cloud to engage with customers on WhatsApp, the world’s most popular messaging app.
BRANDS USING LIVEPERSON + WHATSAPP
Reduce call volume with WhatsApp for business
Shift nearly 50% of your call volume to reduce wait times and improve customer experience simply by giving the option to “press 1 to start a WhatsApp conversation.” A WhatsApp chatbot can help route these conversations for faster response, and you can easily build such bots, access conversation history, and manage the interactions all from the Conversational Cloud.
Re-engage with WhatsApp marketing tools
Over three-quarters of shoppers would like to securely message with any business. Use the Conversational Cloud to give them what they want! Build brand loyalty and re-engage with consumers by sending proactive messaging promotions, offers, and campaigns at scale over WhatsApp and more.
Boost customer satisfaction with WhatsApp
Make it easy for consumers to ask questions and get support before they make a purchase with a WhatsApp button on product, service, and shopping cart webpages. Boost customer satisfaction and build your opt-in subscriber base for future campaigns.
Improve conversion rates with Conversational Ads
Make it easy for your consumers to get what they need in the channel they use to speak to friends and family. Replace low-converting landing pages with Conversational Ads that drive to WhatsApp messaging, managed through the Conversational Cloud. Our AI-powered engagement tools will help your agents boost conversion rates and average order value.
Unlock the full potential of WhatsApp Business with our award-winning Conversational AI
Get the guide
An expert guide to building your WhatsApp chatbot and messaging strategy
We analyzed millions of anonymized conversations and found that the majority can be automated on WhatsApp with AI-powered chatbots. Learn more about this automation and the Conversational Marketing and Care options available.Complete the form above
Scale with automation
Automation is essential to scaling a messaging strategy
We will help you understand the most popular consumer intents and how well you’re fulfilling them, so you can build an AI-powered WhatsApp chatbot that works together with your human experts to generate leads, drive sales, and build loyalty.Learn more
Bot building made easy
Nontechnical staff can build a WhatsApp Business chatbot to fulfill your consumers’ inquiries at scale (and work on channels beyond). Conversation Builder offers a point-and-click interface with a guided assistant that walks users through the creation of automated conversations.Learn more