WhatsApp Business API integration

Hundreds of leading brands worldwide trust LivePerson’s AI-powered Conversational Cloud to engage with customers on WhatsApp, the world’s most popular messaging app.

LivePerson is a Meta / WhatsApp partner
LivePerson Conversational Cloud managing a WhatsApp chatbot built for business
WhatsApp chatbot notification on phone.

Reduce call volume with WhatsApp for business

Shift nearly 50% of your call volume to reduce wait times and improve customer experience simply by giving the option to “press 1 to start a WhatsApp conversation.” A WhatsApp chatbot can help route these conversations for faster response, and you can easily build such bots, access conversation history, and manage the interactions all from the Conversational Cloud.

Re-engage with WhatsApp marketing tools

Over three-quarters of shoppers would like to securely message with any business. Use the Conversational Cloud to give them what they want! Build brand loyalty and re-engage with consumers by sending proactive messaging promotions, offers, and campaigns at scale over WhatsApp and more.

WhatsApp chatbot proactive notification on website.

Boost customer satisfaction with WhatsApp

Make it easy for consumers to ask questions and get support before they make a purchase with a WhatsApp button on product, service, and shopping cart webpages. Boost customer satisfaction and build your opt-in subscriber base for future campaigns.

Sample ad with messaging call to action that will deliver to a WhatsApp chatbot

Improve conversion rates with Conversational Ads

Make it easy for your consumers to get what they need in the channel they use to speak to friends and family. Replace low-converting landing pages with Conversational Ads that drive to WhatsApp messaging, managed through the Conversational Cloud. Our AI-powered engagement tools will help your agents boost conversion rates and average order value.

Get the results that matter for your business

DirectLine Group Churchill Logo.

WhatsApp Business performed higher than any other communication channel with 94% CSAT, 70 NPS, and 2x agent efficiency compared to voice.

Severn Trent logo

Promoted WhatsApp on their website and Twitter account. Within one week, they tallied 1,200 conversations with 92% CSAT and 17% WhatsApp chatbot containment.

Virgin Media logo

Built a conversational selling machine to optimize digital sales-assisted conversions while improving CSAT to 86% across all sales journeys.

O2 logo

O2 (Telefónica UK) launched Conversational AI with our WhatsApp Business API integration to support their sales operations. With a WhatsApp chatbot routing conversations, CSAT soared to over 80%.

Fastweb logo

Leveraged Conversational AI to accelerate its move to messaging on WhatsApp and saw a 129% increase in messaging volume within a few months.

MDabroad logo

Enabled WhatsApp Business for faster, higher-quality patient service and increased agent efficiency by 18%.

Unlock the full potential of WhatsApp Business with our award-winning Conversational AI

Get the guide

An expert guide to building your WhatsApp chatbot and messaging strategy

We analyzed millions of anonymized conversations and found that the majority can be automated on WhatsApp with AI-powered chatbots. Learn more about this automation and the Conversational Marketing and Care options available.

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Cover of expert guide to WhatsApp chatbot and messaging strategies

Scale with automation

Automation is essential to scaling a messaging strategy

We will help you understand the most popular consumer intents and how well you’re fulfilling them, so you can build an AI-powered WhatsApp chatbot that works together with your human experts to generate leads, drive sales, and build loyalty.

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Customer messaging travel brand WhatsApp chatbot

Build bots

Bot building made easy

Nontechnical staff can build a WhatsApp Business chatbot to fulfill your consumers’ inquiries at scale (and work on channels beyond). Conversation Builder offers a point-and-click interface with a guided assistant that walks users through the creation of automated conversations.

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Conversation Builder dashboard illustration of where you can build WhatsApp chatbots