Report

How organizations should engage customers via WhatsApp Business

Read the Gartner report to learn how the WhatsApp Business API integration can boost sales, satisfaction, and efficiency when it comes to customer engagement.

Gartner report cover on how to engage customers via WhatsApp Business
illustration of WhatsApp Business messaging increasing revenue

LivePerson pairs with WhatsApp Business to save costs and drive richer engagement at scale

According to this Gartner report published in March 2022, “WhatsApp Business API engagement typically results in some combination of automation, improved customer experience, time savings, and reduced labor costs. This is a win-win for both the customer and business.”*

So are you ready to engage customers via WhatsApp? LivePerson makes this channel easy to use. Download this report that covers the WhatsApp trends and challenges to consider.

*Source: Gartner, How Should My Organization Leverage WhatsApp Business API for Rich Conversations?, Daniel O’Connell, Lisa Unden-Farbound, Brian Doherty, 31st March 2022

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