Be there for new and existing policyholders at all times

Increase conversions and offer consumers quick access to your services and experts with Conversational AI and messaging — from auto and home to health and life.

Conversational solutions improve the entire customer journey

Discover

Customer

What kind of plans do you offer?

File

Customer

I need to file a claim.

Transact

Insurer

Your settlement has been deposited!

Support

Customer

I have a question about my coverage.

Re-engage

Insurer

Adding people to your policy is easy.

Conversational solutions improve the entire customer journey

Discover

Customer

What kind of plans do you offer?

File

Customer

I need to file a claim.

Transact

Insurer

Your settlement has been deposited!

Support

Customer

I have a question about my coverage.

Re-engage

Insurer

Adding people to your policy is easy.

Innovative insurers use LivePerson to reduce call volume, increase retention, and modernize experiences

Video icon to play Auto insurance video

Auto insurance

Streamline filing accident claims, providing claim status updates, and paying settlements.

Video icon to play Health insurance video

Health insurance

Make it easy to find local, in-network primary care physicians, dentists, dermatologists, and other practitioners.

Video icon to play Life insurance video

Life insurance

Quickly provide information on policy coverage, quotes, benefits, and FAQs.

Scale messaging interactions with Conversational AI

Automate consumer interactions on the most popular messaging channels without hiring an army of agents. LivePerson has a complete solution to build, manage, and optimize AI-powered chatbots.

Insurance intent analysis

After analyzing millions of anonymized conversations, LivePerson AI and machine-learning algorithms have determined the top insurance intents suitable for automation.

74.2% of insurance conversations can be automated with chatbots