LivePerson for Insurance

Be there for new and existing policyholders at all times

From auto and home to health and life policies, increase conversions and offer quick access to your services and experts with Conversational AI, messaging, and an insurance chatbot.

An insurance chatbot could manage 74.2% of industry conversations

Go beyond the claim and improve the entire customer journey

The ease of filing a claim via text message right after an incident boosts customer satisfaction and is a great selling point. But the digital transformation shouldn’t stop there. Investigate Conversational Commerce options to connect with consumers in the channels they prefer, walk them through your policies, answer questions, and even send payment reminders to existing policyholders. 

LivePerson can help you automate many of these interactions with an insurance chatbot that works across the most popular messaging channels without hiring an army of agents.

Learn about automating insurance intents

Use an AI-powered insurance chatbot to reduce call volume, increase retention, and modernize experiences

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Auto insurance

Streamline filing accident claims, providing claim status updates, and paying settlements.

Video icon to play Health insurance chatbot video.

Health insurance

Make it easy to find local, in-network primary care physicians, dentists, dermatologists, and other practitioners.

Video icon to play Life insurance chatbot video.

Life insurance

Quickly provide information on policy coverage, quotes, benefits, and FAQs.

Products that improve insurance connections — and conversions

Conversational Cloud


An AI platform that identifies consumer intent to drive engagement

Meet and assist policyholders through our customer engagement platform, even build an insurance chatbot, to help deliver truly authentic intent-driven conversations, at scale.

Discover Conversational Cloud
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Modernize your insurance experience with voice and digital

Create unified, personalized experiences driven by superior voice analytics and advanced integration from industry-leading speech recognition and Conversational AI.

Learn about Voice Solutions
Success Services

Success Services

Deliver richer experiences with help from the experts

Get help from our experts in delivering your Conversational AI experiences, from building an insurance chatbot to implementation and even fully managed contact center options.

Transform with Success Services

Curiously Human experiences, built by curious humans

Why LivePerson

Curiously Human™ AI

Data that counts

Values that matter

Curiously Human™ AI

IQ plus EQ, nice to meet you

We power close to a billion conversational interactions a month, helping organizations drive engagements that feel Curiously Human™, not cold and robotic. Our conversational interactions offer a personalized service at scale, all through the power of AI built with intent-discovery.

Learn more about Curiously Human
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