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CONVERSATIONAL FLYWHEEL™Connect with customers through omnichannel messaging experiences

Omnichannel messaging just went from nice-to-have to must-have. Integrate your tech stack, LLMs, and go-to messaging channels to bridge the gap from traditional voice interactions to convenient, personalized, and secure digital-first conversations.

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Conversational Flywheel zoomed-in view of where an omnichannel messaging strategy fits in

Bridge the AI gap: Offer a seamless customer experience

74%

of consumers are more likely to purchase from a company that lets them message as opposed to only call

8 out of 10

consumers are more likely to purchase from businesses that connect all their interactions across phone, email, and messaging

76%

of consumers want the option to seamlessly switch between calling and messaging depending on their preference at the moment

Create digital-first connections

Enhance your conversations by integrating the tools and systems needed to drive personalized interactions on any and every messaging channel where your customers want to connect.

Icons symbolizing the messaging channels and favorite messaging apps that LivePerson's omnichannel messaging platform supports

Messaging channels

Be available whenever and wherever customers need you

LivePerson’s omnichannel messaging capabilities makes it easy to engage customers on their preferred messaging channels. With web messaging, SMS, Apple Messages for Business, WhatsApp, Facebook Messenger, and so much more, help customers find you on a channel that works for them.

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conversational marketing example of adapting to customer behavior by using a texted customer engagement to encourage an upgrade

Proactive messaging

Don’t wait for customers to come to you

Initiate two-way conversations with outbound Proactive Messaging. Send personalized business messages, reminders, appointments, and more over multiple channels like SMS, WhatsApp, or in-app messaging to increase customer loyalty and drive revenue.

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LivePerson integration hub dashboard, showing more ways to connect your tech stack and customer data for your omnichannel messaging strategy

integration hub

Build stronger connections with the right integrations

Deliver more personalized customer interactions and increase agent efficiency with LivePerson’s out-of-the-box Integration Hub. Integrate your CRM or CMS or connect with Workato to access thousands of third-party systems across commerce, marketing, care, HR, and more.

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Propel the Conversational Flywheel forward

Assist

Improve efficiency by empowering agents with AI.

Automate

Streamline customer support with self-service.

Understand

Turn your conversation data into actionable insights.

Building stronger digital connections

Ready to explore your omnichannel messaging options?