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CONVERSATIONAL FLYWHEEL™Assist your agents with AI-first contact center solutions

Your agents are the frontline of your customer experience. Give them the AI-first contact center solutions they need to increase productivity and earn world-class customer satisfaction scores every time.

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Conversational Flywheel view of where contact center solutions and call center solutions fit in your digital transformation

Bridge the AI gap: Boost contact center efficiency

10 min

on hold. That’s when half of your customers have already considered going to a competitor

2 in 3

consumers say long hold times matter more to them this year than they did a year ago

73%

of consumers are more critical of how businesses interact with them this year compared to a year ago

Contact center solutions to better assist agents

Empower your agents with a single workspace to deliver top-tier customer interactions every time. Drive efficiency with a suite of generative AI tools proven to boost both agent and customer satisfaction.

Screenshot of our full-featured call center software and agent workspace

AGENT WORKSPACE

A single workspace to manage every conversation

Every conversation from incoming calls to chat, email, SMS, social media and more in one place. With conversation history, customer details, and other information in a single view, contact center agents have everything they need to deliver personalized and helpful customer interactions across all communication channels every time.

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virtual agents recommending a response in the LivePerson contact center solution, boosting response time

conversation copilot

Drive agent efficiency with an agent-facing suite of AI tools

Deliver consistent, exceptional customer service, reduce agent onboarding time, and streamline agent workflow with Conversation Copilot. Put the latest in generative AI to work for you with suggested responses, conversation summaries, and the ability to rewrite your messages to sound more on brand.

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example of our contact center software monitoring agent performance on inbound and outbound communications

Manager Workspace

Monitor human and AI agent performance in real time

Get visibility into the customer interactions, achievements, and workload across your entire contact center in one place. With built-in escalation and alerts across multiple communication channels, assisting your agents has never been easier.

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Propel the Conversational Flywheel forward

Automate

Streamline customer support with self-service.

Understand

Turn your conversation data into actionable insights.

Connect

Improve efficiency by empowering agents with AI.

AI-powered contact center solutions to help your brand

Ready to see how this could all work for you?