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Conversational AI Blog

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Navigating the future of brand engagement: The power of AI Labs in action

Alex Ross • 3 minutes

hand and brain illustration, representing AI's role in a positive contact center experience

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How to improve agent productivity and future-proof your contact center experience with AI

Alex Ross • 4 minutes

podcast cover for Season 2 kickoff focusing on a gap of trust in AI development and how to bridge it

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Trust in AI: Why are consumers still skeptical?

Paige Peterson • 5 minutes

podcast cover for the episode on the impact of artificial intelligence on society with Ori Freeman

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Cultural impact of artificial intelligence on society: Potential benefits and concerns

Paige Peterson • 5 minutes

hands shaking, illustrating how a business can use customer intent data collection to build a better online chatbot

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Bridge the AI gap by harnessing your customer intent data

Alex Ross • 6 minutes

Example of Capitec conversational banking interaction, illustrating the future of banking business models and how it can potentially increase customer loyalty

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The future of banking: Conversational AI transforming customer experience in South Africa

Alex Ross • 3 minutes

illustration of magnifying glass, revealing digital transformation trends revolving around artificial intelligence

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Explore digital transformation trends in our new report: State of Customer Conversations 2024

Alex Ross • 5 minutes

podcast cover for the year in review, including AI in customer service, ethics, creativity, and unanswered questions

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Year in review: Breakthroughs for AI in customer service, ethics, and creativity

Alex Ross • 5 minutes

visual of the conversational flywheel, a tool for building customer relationships powered by AI

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Conversations: A key to building customer relationships

Erica Richert • 3 minutes

cover image for the podcast featuring discussion on AI in manufacturing processes

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Unlocking efficiency: AI in manufacturing

Alex Ross • 5 minutes

Personalized customer experience example for mortgages via asynchronous messaging

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Let’s get personal: Creating a more personalized customer experience with Conversational AI

Chris Radanovic • 8 minutes

podcast cover image for the AI trends episode

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AI trends and tech with TechCrunch’s Ron Miller

Alex Ross • 6 minutes

podcast cover for the Alvaria episode discussing AI-generated content and how to use it for customer service AI

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Undefined space: How Alvaria is using AI-generated content as an opportunity

Paige Peterson • 6 minutes

Podcast cover for a deep dive episode on Virgin’s AI transformation

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AI transformation at Virgin Media: Meeting customer needs with AI tools

Paige Peterson • 4 minutes

screenshot from the webinar on The RealReal's conversational AI strategy, from building a virtual assistant to using data to make more decisions

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How a conversational AI strategy transformed The RealReal’s customer experience

Kelsey Cottingham • 4 minutes

graphic of conversational AI flywheel, the framework the best conversational AI platforms should follow

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What the best conversational AI platforms need

Ruth Zive • 9 minutes

podcast cover for the Generation AI episode on needing an AI ethics framework for certain industries

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IBM’s AI Odyssey: A structured approach to AI ethics and implementation

Paige Peterson • 4 minutes

Bot dressed as Santa Clause, illustrating the importance of AI in online shopping this holiday season

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Consumers say ’tis the season to embrace AI in online shopping

Mike Tague • 4 minutes

cover for the Generation AI podcast focused on AI business solutions

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Solving bottlenecks with the power of AI business solutions

Paige Peterson • 5 minutes

chatbot holding the world, illustrating the need for trustworthy AI systems everywhere

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Principles of trustworthy AI systems

Georgia Brooker • 5 minutes

cover of the podcast episode on how Generative AI models use powerful training data to better use more data

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Data empowered: Generative AI models’ B2B sales and strategy impact

Paige Peterson • 6 minutes

robot looking in mirror, illustrating the concept of defining AI chatbot vs conversational AI

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AI chatbot vs. conversational AI: What’s the difference?

Georgia Brooker • 4 minutes

podcast cover on the episode of creative AI and where generative AI tools can fit into the creative process

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Creative AI: What is happening at the nexus of AI and the creative process

Paige Peterson • 6 minutes

podcast featured speaker on the AI revolution and how rapidly transforming artificial intelligence can help solve problems

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Navigating the AI revolution: From hype to reality

LivePerson Team • 6 minutes

Podcast cover for the first episode on ethical AI and the ethical concerns human beings need to consider

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Beyond Black Mirror: Illusion, risk, and ethical AI

LivePerson Team • 5 minutes

cover image of the Episode 0 podcast, covering AI applications, quality control, and how to prepare for the near future by understanding deep learning and what goes into it

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Generation AI: Demystifying a new era of AI applications

LivePerson Team • 4 minutes

Attendees of a recent EqualAI Badge program, learning about what goes into safe AI (artificial intelligence)

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Committing to equal, safe AI beyond the data science team

LivePerson Team • 4 minutes

image representing generative ai tools, created by using artificial intelligence (AI)

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How generative AI tools impact the consumer experience and benefit CX leaders

Ali Malik • 9 minutes

Scale showing that in creating a positive customer experience you need to also balance cost savings

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Creating a positive customer experience with AI during an uncertain economy

LivePerson Team • 3 minutes

illustration of alerts for our generative technology updates

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What’s new in LivePerson Conversational Cloud®

Dorina Jordanov • 7 minutes

illustration of an arrow pointing upwards, depicting the benefits of conversational ai work

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Benefits of Conversational AI: Forrester Total Economic Impact (TEI)

LivePerson Team • 5 minutes

Generative AI applications can go beyond image generation with the right generative model

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LivePerson’s generative AI applications are about better business outcomes, not hype

LivePerson Team • 3 minutes

digital customer engagement report cover image

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Digital Customer Engagement Report: Creating a more personalized customer experience through automation

LivePerson Team • 3 minutes

2022 rewind, focusing on Conversational AI use cases in the most-read blogs

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The 5 (or more) must-read blog posts of 2022

LivePerson Team • 3 minutes

Chris Huggins shares their digital customer engagement strategy

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Meeting customers where they are: How Conversational AI became Virgin Media’s digital customer engagement strategy

Chris Huggins • 6 minutes

illustration depicting digital consumer engagement updates

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What’s new in LivePerson’s Conversational Cloud®

Miriam Libonati-Bitton • 6 minutes

illustration of how replacing customer service calls with messaging can result in more positive customer feedback

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How to reduce call center volume and boost customer satisfaction

Anthony Witrado • 3 minutes

Conversational AI software being used for employee support, acting as an onboarding buddy

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3 ways brands can set themselves up for success using Conversational AI software for employee support

Chris Radanovic • 6 minutes

magnifying glass illustrating AI search capabilities

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AI Search: Delivering great answers to inquiring consumers

Jesse Wang • 8 minutes

Report cover for the Research Globe for Conversational AI solutions that improve customer satisfaction

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Aragon Research designates LivePerson a Leader in its Research Globe™ for Conversational AI solutions

LivePerson Team • 2 minutes

Conversational design example combining visual design with human conversation

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How proper conversational design helps chatbots create authentic customer experiences

Miriam Libonati-Bitton • 5 minutes

omni-channel customer engagement strategies illustrated across industries, social media, and other digital channels

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Customer engagement strategies that win: The transformative, cost-effective power of Conversational AI

LivePerson Team • 3 minutes

illustration of Conversational AI platforms handling a shopping experience

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Conversational AI platforms and solutions will power this year’s holiday shopping

LivePerson Team • 3 minutes

Afiniti + LivePerson logos, signifying their partnership for a more customized experience

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LivePerson and Afiniti: Integrating artificial intelligence technologies to create better conversations and a more customized experience

LivePerson Team • 5 minutes

piggy bank illustration of how a strong customer engagement strategy can grow savings

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Maximize spend and satisfaction with an AI-powered customer engagement strategy

LivePerson Team • 3 minutes

illustrated example of how ai-powered customer engagement should listen, identify issues, adapt, and fix problems.

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What’s new in LivePerson’s Conversational Cloud®

Kelly Corcoran • 5 minutes

illustration of Conversational AI trends around the globe

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Conversational AI trends emerge from LivePerson’s London Executive Community Event

LivePerson Team • 5 minutes

EqualAI and being an LGBTQ+ ally

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Is your AI an LGBTQ+ ally?

Miriam Vogel • 4 minutes

Illustrated Conversational AI chatbot helping customer service leaders respond in contact centers to improve customer satisfaction

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Conversational AI that lives in the contact center, not the lab

Chris Radanovic • 5 minutes

IDC report cover on unifying contact center management and call center management tools

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IDC Analysis: Unifying contact center management tools for seamless customer interactions

LivePerson Team • 4 minutes