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Digital Transformation Blog

podcast cover for the Alvaria episode discussing AI-generated content and how to use it for customer service AI

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Undefined space: How Alvaria is using AI-generated content as an opportunity

Paige Peterson • 6 minutes

Podcast cover for a deep dive episode on Virgin’s AI transformation

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AI transformation at Virgin Media: Meeting customer needs with AI tools

Paige Peterson • 4 minutes

screenshot from the webinar on The RealReal's conversational AI strategy, from building a virtual assistant to using data to make more decisions

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How a conversational AI strategy transformed The RealReal’s customer experience

Kelsey Cottingham • 4 minutes

graphic of conversational AI flywheel, the framework the best conversational AI platforms should follow

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What the best conversational AI platforms need

Ruth Zive • 8 minutes

cover for the Generation AI podcast focused on AI business solutions

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Solving bottlenecks with the power of AI business solutions

Paige Peterson • 5 minutes

chatbot holding the world, illustrating the need for trustworthy AI systems everywhere

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Principles of trustworthy AI systems

Georgia Brooker • 5 minutes

cover of the podcast episode on how Generative AI models use powerful training data to better use more data

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Data empowered: Generative AI models’ B2B sales and strategy impact

Paige Peterson • 6 minutes

illustration of real-time agent assist tools in the contact center, featuring an agent desktop where AI will prompt agents with real-time guidance on answering customer conversations like returning items

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How to discover the ROI of real-time agent assist AI tools

Kristen Howell • 9 minutes

automated voice messages illustrated with a robot automated attendant

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The future of automated voice: No more IVRs, more human conversations

LivePerson Team • 4 minutes

Scale showing that in creating a positive customer experience you need to also balance cost savings

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Creating a positive customer experience with AI during an uncertain economy

LivePerson Team • 3 minutes