Join us on Dec 12th to hear how Conversational AI drives business outcomes for Capitec

Chatbots Blog

graphic of conversational AI flywheel, the framework the best conversational AI platforms should follow

article

What the best conversational AI platforms need

Ruth Zive • 8 minutes

podcast cover for the Generation AI episode on needing an AI ethics framework for certain industries

article

IBM’s AI Odyssey: A structured approach to AI ethics and implementation

Paige Peterson • 4 minutes

Bot dressed as Santa Clause, illustrating the importance of AI in online shopping this holiday season

article

Consumers say ’tis the season to embrace AI in online shopping

Mike Tague • 4 minutes

chatbot holding the world, illustrating the need for trustworthy AI systems everywhere

article

Principles of trustworthy AI systems

Georgia Brooker • 5 minutes

robot looking in mirror, illustrating the concept of defining AI chatbot vs conversational AI

article

AI chatbot vs. conversational AI: What’s the difference?

Georgia Brooker • 4 minutes

stack of diapers, blankets, and teddy bear, signifying the need for a customer support chatbot because people would rather have diaper duty than wait on customer service reps

article

4 in 10 choose diaper duty vs waiting on hold: Customer support chatbot strategy to the rescue

Mike Tague • 3 minutes

article

What is an AI chatbot? Unlocking the secrets

Georgia Brooker • 4 minutes

voice bot illustration responding to voice commands

article

How LivePerson voice bot technology is solving the world’s worst customer experiences

Miriam Libonati-Bitton • 7 minutes

Chris Huggins shares their digital customer engagement strategy

article

Meeting customers where they are: How Conversational AI became Virgin Media’s digital customer engagement strategy

Chris Huggins • 6 minutes

illustration of an AI voice assistant

article

What is an AI voice assistant?

LivePerson Team • 7 minutes