AI Chatbot Building Blog

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AI Chatbot Building Blog

Chatbot metrics illustration on dashboards

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Traditional KPIs do not work as chatbot metrics

Chris Radanovic • 5 minutes

SKY Cable Corporation logo on case study about their virtual agent

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How SKY reimagined its call center with an intelligent virtual agent and LivePerson’s Conversational Cloud®

LivePerson Team • 4 minutes

WhatsApp Business API connecting brands to consumers across the world

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6 ways a WhatsApp chatbot + LivePerson will transform your business

LivePerson Team • 4 minutes

Illustrated Conversational AI chatbot helping customer service leaders respond

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Conversational AI that lives in the contact center, not the lab

Chris Radanovic • 5 minutes

illustration of self-learning chatbots talking to themselves

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Introspective Conversational AI: A self-learning AI chatbot that talks to itself

Dan Kluever • 7 minutes

Aid for Ukraine logo

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Aid for Ukraine: Using a Conversational AI chatbot platform to help refugees

Magdalena Polak • 3 minutes

virtual agent managing a conversation

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Introspective Conversational AI: Virtual agents that notice their mistakes

Julia Mertens • 6 minutes

AI chatbot robot hand next to EqualAI logo

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Managing AI chatbots to be less discriminatory: An exclusive Q&A with EqualAI® President & CEO, Miriam Vogel

LivePerson Team • 12 minutes

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The top 5 reasons chatbots fail consumers (and what to do about it)

Malik Jenkins • 4 minutes

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Can bots sell? 4 chatbot examples using Conversational Commerce

Dhoreena Ventura • 4 minutes