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AI Chatbot Building Blog

illustration depicting digital consumer engagement updates

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What’s new in LivePerson’s Conversational Cloud®

Miriam Libonati-Bitton • 6 minutes

Conversational design example combining visual design with human conversation

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How proper conversational design helps chatbots create authentic customer experiences

Miriam Libonati-Bitton • 5 minutes

illustration of world on computer screen, portraying global entities

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New global entities model: How LivePerson is improving named entity recognition for better bots

Geoff Canyon • 11 minutes

Chatbot metrics illustration on dashboards

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Traditional KPIs do not work as chatbot metrics

Chris Radanovic • 5 minutes

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How SKY reimagined its call center with an intelligent virtual agent and LivePerson’s Conversational Cloud®

LivePerson Team • 4 minutes

WhatsApp Business API connecting brands to consumers across the world

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6 ways a WhatsApp chatbot + LivePerson will transform your business

LivePerson Team • 4 minutes

Illustrated Conversational AI chatbot helping customer service leaders respond

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Conversational AI that lives in the contact center, not the lab

Chris Radanovic • 5 minutes

illustration of self-learning chatbots talking to themselves

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Introspective Conversational AI: A self-learning AI chatbot that talks to itself

Dan Kluever • 7 minutes

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Aid for Ukraine: Using a Conversational AI chatbot platform to help refugees

Magdalena Polak • 3 minutes

virtual agent managing a conversation

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Introspective Conversational AI: Virtual agents that notice their mistakes

Julia Mertens • 6 minutes