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AI Agents & Chatbots Read up on the best AI agent and AI chatbot building tips and techniques, as shared by LivePerson conversational AI experts and real-life customers.Blog

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AI Agents & Chatbots Read up on the best AI agent and AI chatbot building tips and techniques, as shared by LivePerson conversational AI experts and real-life customers.Blog

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The contact center is no longer a cost center. It’s a growth engine.

Andrew Kollmorgen • 5 minutes

4 reasons why AI pilots fail in CX and how to fix them

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4 reasons why AI pilots fail in CX and how to fix them

Chad Gorman • 5 minutes

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TEVV is the CX standard for enterprise AI assurance

Gwen Christian • 7 minutes

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Seven AI governance misconceptions holding your CX team back from achieving AI assurance

Amit Mishra • 5 minutes

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Experimenting in production is the new CX technical debt

Jeff Rosenthal • 6 minutes

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LivePerson earns 22 G2 Spring 2026 badges, with top enterprise rankings across results, usability, and relationships

Cailyn Michaan • 5 minutes

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Three critical AI trends shaping customer experience in 2026

Riah Lawry • 5 minutes

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LivePerson recognized as a Leader in six G2 Winter 2026 categories

Cailyn Michaan • 4 minutes

Synthetic customers with conversation simulator

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How synthetic customers became the non-negotiable assurance layer for enterprise AI

Stefanie Mazmanian • 7 minutes

AI-generated brain representing call center pci compliance with LivePerson's conversation intelligence software

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You can’t scale what you can’t trust: Why enterprises must demand verifiable AI

Nigel Lindsay-Smith • 4 minutes

illustration of AI simulation with bots lifting weights and running chemistry tests

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From training to trust: Why CX needs an AI simulation layer

Kevin Wordon • 5 minutes

bot conducting a symphony, illustrating the use of AI orchestration and customer journey mapping

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You don’t need a dozen tools to fix CX. You need AI orchestration.

Jeff Rosenthal • 10 minutes

illustration of the evolution of conversational AI, with little bot looking up at The Thinker stature

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The evolution of conversational AI: Enter the era of agentic AI systems

Riah Lawry • 8 minutes

illustration of robots shopping, representing synthetic AI testing

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Synthetic conversations are the new standard for responsible AI

Ethan Selfridge • 8 minutes

illustration of ai in customer service, holding up hearts

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Beyond chatbots: How AI in customer service transforms support operations

Maia Capello • 9 minutes

bot illustration of how agentic AI operates and makes decisions with minimal human oversight

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How agentic AI is reshaping CX

Ethan Selfridge • 6 minutes

bot holding 5 bubbles representing key steps in generative AI for customer service

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Generative AI for customer service: 5 essential takeaways for your contact center

Richard Steeves • 4 minutes

illustration of chatbot use cases where bots automate repetitive sales tasks in a messaging transaction

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Top 5 chatbot use cases for sales teams: converting leads with AI

Cailyn Michaan • 5 minutes

bot illustration as an answer to the question "what are AI agents"

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What are AI agents really — and why they’re reshaping the future of CX

Ethan Selfridge • 6 minutes

bridal dress representing a bridal retailer's ecommerce transformation, one of the highlighted best chatbot examples

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6 powerful chatbot examples: Transforming ecommerce and customer care in the digital age

Cailyn Michaan • 6 minutes

example of a telco digital transformation with a messaging conversation about upgrading to an unlimited plan

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Let’s talk about it: How conversations can drive telco digital transformation

Alex Ross • 5 minutes

superhero illustrating how new LivePerson agent and customer experience solutions make you feel

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How to assist human agents and transform customer experience solutions with AI

Ittai Geiger • 6 minutes

gauge illustration, representing how to improve agent productivity

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7 tips to improve agent productivity

Alex Ross • 7 minutes

screenshot of Jeanie, the virtual banking assistant

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Designing Jeanie: The story behind Fifth Third’s virtual banking assistant

Alex Ross • 5 minutes

flywheel illustration of how omnichannel contact center solutions work together

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Omnichannel contact center solutions to feed your customer service experience

Alex Ross • 5 minutes

illustration of ai agents responding to customers needing to switch flights via messaging

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From chatbots to AI agents: How to design purpose-built AI experiences with a human touch

Ittai Geiger • 8 minutes

gears, illustrating automated customer service software in action

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10 automated customer service tasks to try

Alex Ross • 4 minutes

voice automation example with LivePerson technology

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Voice automation: The key to transforming routine conversations into contact center savings

Maia Capello • 4 minutes

Example of OUA's generative AI agent function of guiding students' initial inquiries

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How OUA transformed student recruitment with a generative AI agent

Alex Ross • 4 minutes

Spark product launch logo for new products that will bring better connected customer conversations

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The future of connected customer conversations

Maia Capello • 6 minutes

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Navigating the future of brand engagement: The power of AI Labs in action

Alex Ross • 3 minutes

hand and brain illustration, representing AI's role in a positive contact center experience

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How to improve agent productivity and future-proof your contact center experience with AI

Alex Ross • 4 minutes

podcast cover for Season 2 kickoff focusing on a gap of trust in AI development and how to bridge it

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Trust in AI: Why are consumers still skeptical?

Paige Peterson • 5 minutes

hands shaking, illustrating how a business can use customer intent data collection to build a better online chatbot

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Bridge the AI gap by harnessing your customer intent data

Alex Ross • 6 minutes

graphic of conversational AI flywheel, the framework the best conversational AI platforms should follow

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What the best conversational AI platforms need

Ruth Zive • 9 minutes

podcast cover for the Generation AI episode on needing an AI ethics framework for certain industries

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IBM’s AI Odyssey: A structured approach to AI ethics and implementation

Paige Peterson • 4 minutes

graduation cap on orange background, symbolizing looking for a job

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What happens when AI replaces the traditional “first jobs”?

Ruth Zive • 5 minutes

Bot dressed as Santa Clause, illustrating the importance of AI in online shopping this holiday season

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Consumers say ’tis the season to embrace AI in online shopping

Mike Tague • 4 minutes

chatbot holding the world, illustrating the need for trustworthy AI systems everywhere

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Principles of trustworthy AI systems

Georgia Brooker • 5 minutes

robot looking in mirror, illustrating the concept of defining AI chatbot vs conversational AI

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Chatbot vs. conversational AI: What you need to know

Georgia Brooker • 4 minutes

stack of diapers, blankets, and teddy bear, signifying the need for a customer support chatbot because people would rather have diaper duty than wait on customer service reps

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4 in 10 choose diaper duty vs waiting on hold: Customer support chatbot strategy to the rescue

Mike Tague • 3 minutes

illustration of what is an AI chatbot, from giving a brand its own chatbot to supporting agents as they assist direct customers

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What is an AI chatbot? Unlocking the secrets

Georgia Brooker • 4 minutes

voice bot illustration responding to voice commands

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How LivePerson voice bot technology is solving the world’s worst customer experiences

Miriam Libonati-Bitton • 7 minutes

Chris Huggins shares their digital customer engagement strategy

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Meeting customers where they are: How Conversational AI became Virgin Media’s digital customer engagement strategy

Chris Huggins • 6 minutes

illustration of an AI voice assistant

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What is an AI voice assistant?

LivePerson Team • 7 minutes

illustration depicting digital customer engagement examples

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What’s new in LivePerson’s Conversational Cloud®

Miriam Libonati-Bitton • 6 minutes

Conversational design example combining visual design with human conversation

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How proper conversational design helps chatbots create authentic customer experiences

Miriam Libonati-Bitton • 5 minutes

illustration of world on computer screen, portraying global entities

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New global entities model: How LivePerson is improving named entity recognition for better bots

Geoff Canyon • 11 minutes

Chatbot metrics illustration on dashboards

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Traditional KPIs do not work as chatbot metrics

Chris Radanovic • 6 minutes

SKY Cable Corporation logo on case study about their virtual agent

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How SKY reimagined its call center with an intelligent virtual agent and LivePerson’s Conversational Cloud®

LivePerson Team • 4 minutes

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