Messaging Channel Integration

SMS reimagined with Google RBM (Rich Business Messaging)

The Conversational Cloud makes it easy for consumers to make purchases and get answers to questions in messaging channels they already use every day — including an upgraded SMS experience in Google RBM, Android’s native messaging app.

Google RBM messaging conversation
2.5 Billion Android devices worldwide, another reason to use Google RBM

Reach more consumers

Texting is the most common communication tool in the world. As a Google RBM solution provider, we enable brands to communicate the way billions of Android device users prefer with a range of visually rich and dynamic capabilities.

illustration of AI brain for our omnichannel messaging platform

Scale rich business messaging interactions with Conversational AI

Automate consumer interactions on the most popular messaging channels, including Google RBM, without hiring an army of agents. We will help you understand the most popular consumer intents and how well you’re fulfilling them, so you can build AI-powered chatbots that work together with your human experts to generate leads, drive sales, and build loyalty.

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Consumers want to message, Google RBM makes it easy

Convert inbound calls to text messages

Offer callers “press 1 to send us a text message.” 8 out of 10 people prefer messaging to voice — cut your expensive call volume in half in 100 days.

Send interactive, proactive account updates

Businesses can send two-way proactive messages for account updates like schedule changes, fraud alerts, or order status.

Create Conversational Ads, bypass the landing page

Drive prospects to Google RBM conversations instead of low-converting landing pages. Make it easy for them to get answers and make purchases.