Reduce calls and create conversational experiences with Google’s Business Messages

The Conversational Cloud makes it easy for consumers to make reservations, book appointments, and get answers to questions in messaging channels they already use every day — including multiple Google entry points.

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Reach more consumers

Google’s Business Messages enables consumers to message brands directly from Google Maps and location-based Google search results on iOS and Android devices. 8 out of 10 people choose messaging over voice when compared side by side, which helps brands organically reduce call volume while handling more interactions.

Message button highlighted on the Google Maps listingGoogle Business Messaging 92% worldwide traffic

Scale messaging interactions with Conversational AI

Automate consumer interactions on the most popular messaging channels without hiring an army of agents. We will help you understand the most popular consumer intents and how well you’re fulfilling them, so you can build AI-powered chatbots that work together with your human experts to generate leads, drive sales, and build loyalty.

Consumers want to message, Google’s Business Messages makes it easy