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Resource Library

Everything you need to know to go Conversational

All ItemsSuccess storiesGuides and reportsIn the newsWebinars

Success Story

Fast-track to value: LivePerson Voice bot AI delivers for TGH Urgent Care

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The sound of success: Conversation intelligence keeps Sweetwater’s data safe and actionable

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KDDI boosts customer satisfaction to record high

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South African insurer, Legal&Tax, transforms customer experience with AI business assistant and agent tango

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Efficient customer communication: How Azul Airlines reduced the customer service queue by 84%

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All-in on AI for customer service

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Global health insurance leader Bupa increases customer satisfaction with digital engagement strategy

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ConsenSys, creators of cryptocurrency wallet MetaMask, automate customer engagement and manage rapid business growth with LivePerson

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Transforming SKY’s support team with messaging and chatbot automation

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Building Virgin Media’s conversational selling machine

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Betcris (TV Global) partners with LivePerson to train world-class Spanish NLU

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Powering asynchronous messaging for one of the world’s leading HR services platforms

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Ecommerce transformation: Brick-and-mortar bridal store turns ecomm superstar

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HSBC goes Conversational with intelligent automation

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How Delta Dental of Washington uses voice analytics for digital transformation

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How Avantive Solutions improved sales efficiency, conversion rates, and more with call center voice analytics

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Access to call data helps Wayfair increase agent productivity the equivalent of 38 employees

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Transamerica boosts user adoption and secures $3.2M in incremental new revenue per year with Tenfold

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The world’s first Conversational Bank

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How Open Universities Australia pioneered lead generation using conversational messaging

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David’s Bridal uses Conversational Commerce to help customers plan the event of their dreams with ease

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Global insurance partner uses WhatsApp to deliver premium patient assistance services

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Ferris State’s admissions office works smarter with data unification through Tenfold

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Conversational AI for banking: RBS creates a mobile experience that enables more connected consumers

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The CMI Group makes debt collection friendlier and more efficient with SMS messaging

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Bankwest drives digital customer service CSAT to 93% with in-app messaging

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Sky UK actions its vision for telecom customer service: “Believe in better”