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New Digital Era

People are conversational. Why aren’t websites?

We use websites every day. Twenty-eight-years old and the primary source of information for most consumers, websites are an integral part of our lives.

Thousands of sexist AI bots could be coming. Here’s how we can stop them.

I recently overheard my 2-year-old daughter talking to Amazon’s voice assistant Alexa, and two things struck me. First, she doesn’t distinguish the disembodied voice from that of a regular human.

LivePerson in the news: Tech’s gender gap, new brands live with messaging, and more

From the disparity of women in the tech industry to bots replacing us at work, here’s the latest press roundup from LivePerson.

Interfaces of the future: the importance of conversational commerce

The word “interface” has a single association for most of us. We often think of web or mobile design: at a simplified level, a combination of coding languages HTML and CSS used to provide us with the tools to interrogate information from the web.

Customer service and the death of the website

When people started building websites in the mid-’90s, it was under the assumption that e-commerce would very quickly eclipse old-fashioned bricks-and-mortar shopping. But after more than two decades, only 8–9% of sales happen online.

LivePerson in the news: the death of websites, women in tech, and bots for banks

There’s been a lot of buzz around bots, AI, and messaging lately. Here’s a roundup of recent press from LivePerson about conversational commerce, the technology industry’s gender gap, and how major banks are deploying bots.

4 reasons brands should focus on conversational commerce in 2018

You can’t ignore the growing prominence of artificial intelligence (AI) in today’s retail landscape.

Battle of the retail bots

The Internet fundamentally changed the very nature of commerce. It was easy to see the appeal of online shopping when we started building websites in the 1990s: It was much more convenient than visiting a physical store.

Finding your bot’s voice in a world of conversational interfaces

Conversational interfaces like messaging apps have become the default way consumers connect with each other. Compared to voice, they’re used as much as 90% of the time.

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