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New Digital Era

4 reasons brands should focus on conversational commerce in 2018

You can’t ignore the growing prominence of artificial intelligence (AI) in today’s retail landscape.

Battle of the retail bots

The Internet fundamentally changed the very nature of commerce. It was easy to see the appeal of online shopping when we started building websites in the 1990s: It was much more convenient than visiting a physical store.

Finding your bot’s voice in a world of conversational interfaces

Conversational interfaces like messaging apps have become the default way consumers connect with each other. Compared to voice, they’re used as much as 90% of the time.

A new allegiance: Driving brand loyalty with Australia’s next-generation consumers

Millennials (18–34 years old) are one of the most impactful groups of consumers globally.

To get ahead with AI, get started with augmented intelligence

Artificial intelligence — or AI — is touted as the most transformative technology of our time. The biggest organisations in the world are actively pursuing AI integrations, and, to a certain extent, some have adopted AI in a meaningful way.

Your Brand & Bots: A Guide to Getting Started

They go by many names — chatbots, artificial intelligence (AI), and intelligent assistance (IA).

LivePerson in the News: Why Snap Wins, Google’s Click to Message, & How to Use Bots

Our mission to create meaningful connections is the core of our platform, LiveEngage, which facilitates and strengthens relationships between brands and consumers.

11 Tips to Share with Your Customer Care Team

Truly wonderful, unexpected experiences stick with us — whether it’s a luxurious getaway or a simply  seamless shopping transaction. What’s more, people love to share their stories about them, too.


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