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New Digital Era

Your Brand & Bots: A Guide to Getting Started

They go by many names — chatbots, artificial intelligence (AI), and intelligent assistance (IA).

LivePerson in the News: Why Snap Wins, Google’s Click to Message, & How to Use Bots

Our mission to create meaningful connections is the core of our platform, LiveEngage, which facilitates and strengthens relationships between brands and consumers.

11 Tips to Share with Your Customer Care Team

Truly wonderful, unexpected experiences stick with us — whether it’s a luxurious getaway or a simply  seamless shopping transaction. What’s more, people love to share their stories about them, too.

How the Gender Bias Hurts the Tech Industry

I’m fortunate to work with an inspiring group of women across all departments and offices.

The Chatbot Roundup: Here’s What You Need to Know

It’s all about expectations when it comes to bots. Should you dive in? Yes…but with the right mindset. For brands, this means employing a strategic, human-led approach.

The Cost of Free Messaging

We all want to save a penny. And no matter the size of your business or budget behind your customer care, the cheapest option for any solution will always appear with a gold star.

LivePerson’s Engagement Platform Wins Big in the Peer-Reviewed CODiE Awards

The SIIA CODiE Awards has recognized excellence in the software and information industry for the past 30 years.

Lasting Digital Transformation Is Tech-Powered but Human-Led

Legacy, “analog” organizations are scared — and for a good reason. After all, a meteor of rapid digital change is barreling towards them threatening to destroy everything they’ve built.

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