LivePerson has been acquired by SoundHound AI, creating a world-leading Omnichannel Conversational AI powerhouse.

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SPARK Matrix Leader Quadrant of digital customer service solutions

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Winning Conversational AI: LivePerson recognized as Overall Leader for digital customer service technology and impact

LivePerson Team • 3 minutes

Human hand reaching out to AI-generated hand with natural language understanding

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Bridging the conversational gap between humans and AI with natural language understanding

Dalia Levine • 8 minutes

Illustration of brains deciphering how to streamline operations

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What’s on the minds of today’s customer service leaders?

LivePerson Team • 2 minutes

illustration of self-learning chatbots talking to themselves

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Introspective Conversational AI: A self-learning AI chatbot that talks to itself

Dan Kluever • 7 minutes

Illustration of conversational bots in front of Earth, representing how they help in reducing carbon emissions

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Using Conversational AI technology to fight the climate crisis and reduce greenhouse gas emissions

Chris Radanovic • 5 minutes

UCSC LivePerson Fellows using natural language processing NLP techniques

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Building the future of NLP techniques with USCS’s LivePerson Fellows

Beth Ann Hockey • 5 minutes

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Aid for Ukraine: Using a Conversational AI chatbot platform to help refugees

Magdalena Polak • 3 minutes

illustration of customer service chatbots assisting with customer support

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Not every customer service chatbot is created equal

Robyn Roberts • 7 minutes

conversational interface helping increase customer satisfaction in digital fitting room

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What is Conversational AI: How it started and where it’s going

Chris Radanovic • 5 minutes

Illustration of how computer telephony integration works

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Phone it in: Take a modern approach to voice with computer telephony integration

LivePerson Team • 3 minutes

illustration of how a speech analytics solution helps call centers understand and improve the customer experience

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Are you flying blind without voice analytics software?

LivePerson Team • 3 minutes

examples of conversational sales and support across messaging channels

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Turn personalization into profit with Conversational Sales and Care

Richard Tso • 7 minutes

voice technology schematic

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Voice technology: Making Conversational AI even better

Jessica Raggio • 7 minutes

virtual agent managing a conversation

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Introspective Conversational AI: Virtual agents that notice their mistakes

Julia Mertens • 6 minutes

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Managing AI chatbots to be less discriminatory: An exclusive Q&A with EqualAI® President & CEO, Miriam Vogel

LivePerson Team • 12 minutes

Conversational AI platform example of messaging with an AI chatbot

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Our journey to building a more Curiously Human™ AI

Joe Bradley • 9 minutes

Browse to bot to buy

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From browse to bot to buy: 5,000+ shoppers share their customer engagement preferences

Mike Tague • 1 minutes

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How to improve customer service with Conversational AI: Balancing efficiency and experience

Kelsey Cottingham • 7 minutes

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4 customer service tips to turn your cost center into a profit center

LivePerson Team • 1 minutes

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Partnership with Mastercard and 2Mobile powers soccer fan experiences

Anthony Kunjbehari • 3 minutes

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How Conversational AI and corporate COVID testing can increase confidence for the return to normal retail

Brandon Fluharty • 5 minutes

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The Travel Surge: Why Conversational AI is the surge protection travel and hospitality needs to win

Jared Eisenlohr • 5 minutes

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Rapid COVID-19 testing is key for your business or organization

Jon Terenzetti • 5 minutes

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Announcing our DeFi partnership with ConsenSys

Netta Goldberg • 3 minutes

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Holiday shopping trends point to AI and messaging for in-store and ecommerce

Mariam Reza • 1 minutes

Completing purchase onbrand's WhatsApp Business account

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Messaging tactics for a better financial services customer experience

Richard Bassett • 4 minutes

people conversing with a chatbot for higher education and more

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What’s on the minds of: CX Executives

Sophia Blackett • 4 minutes

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Conversational Commerce for the holidays: A digital retail wish guide

Brian Donnelly • 8 minutes

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How to navigate personalization (and privacy) in a cookieless world

Amber Armstrong • 4 minutes

Traveler in airport using AI in travel plans

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Survey reveals travelers eager for messaging when booking post-pandemic travel

Jared Eisenlohr • 1 minutes

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Conversational business lessons learned from the 2020 holidays

Mariam Reza • 4 minutes

post-pandemic travel survey

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Post-pandemic culture shift: 73% of travelers prefer messaging to make travel reservations

Jared Eisenlohr • 3 minutes

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The future requires an AI mindset: How to upskill for this economy

Marco Ambrosio • 3 minutes

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The top 5 reasons chatbots fail consumers (and what to do about it)

Malik Jenkins • 4 minutes

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Contactless commerce is here to stay: 3 ways to up your game

Mariam Reza • 3 minutes

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Evolution at the speed of crisis: How brands transformed customer engagement during COVID-19

Adam Canter • 3 minutes

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The digital lives of Millennials and Gen Z

LivePerson Team • 10 minutes

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