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Customer Experience

The Consumer Message Is Loud and Clear [IDC Trend Report]

Last week, our global head of product marketing Alon Waks and IDC analyst John Jackson presented a

Lasting Digital Transformation Is Tech-Powered but Human-Led

Legacy, “analog” organizations are scared — and for a good reason. After all, a meteor of rapid digital change is barreling towards them threatening to destroy everything they’ve built.

Slacklash: Control Over the Machines and Proof That 1:1 Trumps 1:Many

No one can deny that Slack swept at-work collaboration off its feet.

Going for Gold: Fairhaven Health Wins Stevie Award for Best Use of Tech in Customer Service

At LivePerson, we’re lucky to partner with so many organizations — and always happy to see them make incredible customer connections using LiveEngage.

Stop Playing Catch-Up: Start Rehabbing Your Brand Now

In the poetic words attributed to the late George Eliot: “It is never too late to be what you might have been.”

Building a Better Economy through Meaningful Experiences

We’re in the business of creating meaningful connections. And that mission fuels everything we do.

Why You Should “Hug Your Haters” This Year

Like it or not, we all have haters.

But here’s the secret: Haters are not your problem — ignoring them is.

10 of the Best CX Resources Online

Today we’re all about the customer experience — aka, CX. We want to buy from brands we believe in. Whether it’s online or in person, we want a meaningful brand promise and connection.

#HoldNoMore: Why We Need a Movement

In case you haven’t noticed, it’s 2016 and brands still don’t get it. The fact that consumers are forced to call a 1-800 number and wait on hold in an age of instant digital connection is downright unbelievable.


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