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Customer Experience

The Ideal Online Experience: What it Takes for Consumers to Click, Not Abandon

The expansion of digital channels and an increasingly crowded online marketplace are changing consumer spending habits and online behavior.

Take the Chill Out of Your Holiday Code Freeze

It’s that time of year again, time for the holiday code freeze!

Ten Tips to Drive Sales and Deliver a Great Customer Experience this Holiday Season

Online shoppers in the United States will spend $54.47 billion this holiday season according to eMarketer’s latest report "Online Holiday Shopping Forecasts and Tre

Creating Better Customer Experiences through Big Data

If you’re familiar at all with LivePerson, you’ll know that we’re a real-time engagement company, focused on creating meaningful connections.  But it’s also fair to say that we’re a data company.

Bringing the In-Branch Experience to Online Banking

Until recently, there has been an incomparable element to the in-branch experience—friendly, knowledgeable staff who understand my social cues, serve me quickly, or pull me aside for a more in depth sit-down discussion, addressing all of my c

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