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Customer Service

People are conversational. Why aren’t websites?

We use websites every day. Twenty-eight-years old and the primary source of information for most consumers, websites are an integral part of our lives.

Thousands of sexist AI bots could be coming. Here’s how we can stop them.

I recently overheard my 2-year-old daughter talking to Amazon’s voice assistant Alexa, and two things struck me. First, she doesn’t distinguish the disembodied voice from that of a regular human.

LivePerson in the news: Tech’s gender gap, new brands live with messaging, and more

From the disparity of women in the tech industry to bots replacing us at work, here’s the latest press roundup from LivePerson.

Customer service and the death of the website

When people started building websites in the mid-’90s, it was under the assumption that e-commerce would very quickly eclipse old-fashioned bricks-and-mortar shopping. But after more than two decades, only 8–9% of sales happen online.

LivePerson in the news: the death of websites, women in tech, and bots for banks

There’s been a lot of buzz around bots, AI, and messaging lately. Here’s a roundup of recent press from LivePerson about conversational commerce, the technology industry’s gender gap, and how major banks are deploying bots.

How to Choose the Best Customer Care Technology

When it comes to technology, change is constant and rapid. However, while consumers adopt new gadgets, platforms, and services quickly, why do established brands scramble to keep up?

Evaluate the Effectiveness of Your Customer Care Team: 5 Crucial Steps

Leading brands understand the importance of providing top-quality customer service. A bad experience is often as much of a deal breaker as an inferior product.

11 Tips to Share with Your Customer Care Team

Truly wonderful, unexpected experiences stick with us — whether it’s a luxurious getaway or a simply  seamless shopping transaction. What’s more, people love to share their stories about them, too.

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