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Customer Service

Evaluate the Effectiveness of Your Customer Care Team: 5 Crucial Steps

Leading brands understand the importance of providing top-quality customer service. A bad experience is often as much of a deal breaker as an inferior product.

11 Tips to Share with Your Customer Care Team

Truly wonderful, unexpected experiences stick with us — whether it’s a luxurious getaway or a simply  seamless shopping transaction. What’s more, people love to share their stories about them, too.

8 Ways to Make Your Customers Smile

The digitally minded, always-connected consumer has made it clear: They need a positive experience when interacting with brands.

Marry Left- and Right-Brain Strategy for Better Customer Engagement

Consumers demand a connected experience, and brands are scrambling to deliver.

The Chatbot Roundup: Here’s What You Need to Know

It’s all about expectations when it comes to bots. Should you dive in? Yes…but with the right mindset. For brands, this means employing a strategic, human-led approach.

The Cost of Free Messaging

We all want to save a penny. And no matter the size of your business or budget behind your customer care, the cheapest option for any solution will always appear with a gold star.

21 Ways to Start Your Next Chat on a Better Note

Science tells us that we have a mere seven seconds to make a first impression.

Slacklash: Control Over the Machines and Proof That 1:1 Trumps 1:Many

No one can deny that Slack swept at-work collaboration off its feet.

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