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Are You Forcing Customers to the Dark Side with a “Dearth” of Connection Options?

The holidays are still upon us, and, given the numbers I’ve seen, everything is going great!

’Tis the Season — for Messaging! Our Top 3 Takeaways from Cyber Week

Cyber Monday sales broke records this year, rising 16% from 2014 to clock out around $3 billion.

Yes, billion. With a “B.”

We Agree with WIRED…Screw Texting!

Back in August, an article from WIRED, “Screw Texting.

Prepare for the Most Connected Holiday Ever

There are many types of holiday enthusiasts. Like those who are already blaring “White Christmas” on October 1 and basking in the joy of early coupons.

Showdown: Social Media vs. Messaging

In April 2014, Facebook announced that folks would no longer be able to use its native chat feature to message friends and family. Instead, users who wanted this had to download a newer app: Facebook Messenger.

Move to Messaging with the LiveEngage App

Are you connecting with your consumers on the go?

The LiveEngage Mobile app has been a must have for customers to enable their agents to chat on-the-go and was requested by small-business owners, and others,  who wish to increase their availability to meet their consumers' needs

It’s Time to Message Up Your App

My two-year-old son, Adam, was born into an app-saturated world. And he loves apps.

More Than a Click: Welcome to the Next Generation of e-Commerce

The power balance has shifted, and consumers realize they call the shots when it comes to getting what they want from brands. Get it right, and you win their loyalty for life.

Messaging: A New Age for Customer Service

Think about how you communicate on a daily basis.  My mum texts me to see when I’m visiting her.


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