Knowledge Is Power: Inside LivePerson’s Award-Winning Training Programs

Posted by
Hollie Ellison
Senior Marketing Manager, Events
Tuesday, August 2, 2016 - 13:42

Helping employees discover their potential is a priority at LivePerson. To move our mission and vision forward, we ensure all employees have the tools they need to be successful in their roles. This is especially true of the field organization: A supported sales team is critical to providing our customers with the best service at every touch point.

We equip our field organization to be customer facing-ready in just four weeks. And it hasn’t gone unnoticed, either: We’ve been named among Elearning! Media Group’s top 100 learning organizations — in the company of Facebook, Cisco, LinkedIn, Stanford University, T-Mobile, and other amazing brands that emphasize employee education.

The Learning! 100 Awards recognize companies that provide best-in-class training and development, enjoy a truly immersive learning culture, and innovate constantly to drive outstanding performance.

We were nominated by Grovo, whose technology and content we use to develop and train our teams. Grovo is instrumental to our sales team’s onboarding process, as it allows us to provide each LivePerson with a thorough and uniform understanding of our product, vision, and culture. We use it to teach the field how to best use the myriad assets at their disposal to aid in customer communication. Each person can review the sessions — which incorporate videos, quizzes, and activities — on their own schedule.

These online sessions support the in-person instructions we hold around the world in our efforts to make every LivePerson an expert. We keep our training programs short and to the point and train people only on what they’ll use regularly, supplemented by cheat sheets and quick guides for irregular occurrences. Twice annually we hold LivePerson boot camps for intensive sales training. On the alternate quarters, we host enablement days to educate and motivate the field. Then, monthly meetings between employees and managers follow up with concerns to ensure we’re all reading from the same book.

Between training sessions, we connect our globally dispersed field to one another via weekly newsletters and continued connection to our field enablement team, who are always there to answer questions and create needed materials.

The results have been outstanding. New hires are fully trained in fewer than four months, and their sales close rates are up, too.

We’re proud that our training initiatives have been recognized, and we’re honored they’ve earned us a spot on Learning! 100’s list of prestigious organizations. Of course, we’re constantly evolving our efforts to make sure employees have access to the best and most up-to-date tools and resources. At the end of the day, it’s all about supporting our people. When they’re better equipped to do their jobs, everybody wins…especially our customers!

Want to join a stellar team at a company that will help you grow professionally? Check out the open positions in our offices around the world.

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