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Retail

People are conversational. Why aren’t websites?

We use websites every day. Twenty-eight-years old and the primary source of information for most consumers, websites are an integral part of our lives.

LivePerson in the news: Tech’s gender gap, new brands live with messaging, and more

From the disparity of women in the tech industry to bots replacing us at work, here’s the latest press roundup from LivePerson.

’Tis the Season — for Messaging! Our Top 3 Takeaways from Cyber Week

Cyber Monday sales broke records this year, rising 16% from 2014 to clock out around $3 billion.

Yes, billion. With a “B.”

Prepare for the Most Connected Holiday Ever

There are many types of holiday enthusiasts. Like those who are already blaring “White Christmas” on October 1 and basking in the joy of early coupons.

Moosejaw Brings Fun, In-Store Experience to Digital

When two brothers, Robert and Jeffrey Wolfe, opened Moosejaw’s first brick-and-mortar store in 1992, the outdoor recreation apparel and gear company did so with the intent of creati

Get engaged this Valentine’s Day

Maybe money can’t buy you love, but it sure doesn’t stop us from trying!  Last year, it was estimated that the total spending for Valentine’s Day was $18.6 billion (

Gone in 76 Seconds – The Window of Customer Loyalty

This week, LivePerson announced the results of its second annual “Connecting with Customers” research, a comprehensive look at the online trends and consumer behaviors that are shaping today’s digital exp

How to Lose a Customer in 76 Seconds or Less [Infographic]

Research indicates that many consumers won’t wait more than 5 minutes to get help in store before they walk out.  How long are consumers wil

How to Close the Gap Between the In-Store and Online Customer Experience

Shopping isn’t necessarily just about the end product, nor is it solely focused on a single need; it’s about the entire customer journey. For some, this means strolling down the aisles of a favorite shop or boutique.

Take the Chill Out of Your Holiday Code Freeze

It’s that time of year again, time for the holiday code freeze!

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