Join us on Dec 12th to hear how Conversational AI drives business outcomes for Capitec

Customer Experience (CX) Blog

phone and hourglass illustrating how to reduce customer service calls

article

The future is too important to put on hold: How to reduce customer service calls

LivePerson Team • 3 minutes

Example of in-app messaging on a banking app

article

Customer communication preferences make PNC Bank’s asynchronous messaging strategy even more successful

LivePerson Team • 3 minutes

illustration of how replacing customer service calls with messaging can result in more positive customer feedback

article

How to reduce call center volume and boost customer satisfaction

Anthony Witrado • 3 minutes

Conversational design example combining visual design with human conversation

article

How proper conversational design helps chatbots create authentic customer experiences

Miriam Libonati-Bitton • 5 minutes

AI + human hands, illustrating how natural language processing mimics human conversation for the best conversational experience

article

What’s new in LivePerson®’s Conversational Cloud®: Improving your conversational experience

Dorina Jordanov • 9 minutes

omni-channel customer engagement strategies illustrated across industries, social media, and other digital channels

article

Customer engagement strategies that win: The transformative, cost-effective power of Conversational AI

LivePerson Team • 3 minutes

illustration of Conversational AI platforms handling a shopping experience

article

Conversational AI platforms and solutions will power this year’s holiday shopping

LivePerson Team • 3 minutes

Afiniti + LivePerson logos, signifying their partnership for a more customized experience

article

LivePerson and Afiniti: Integrating artificial intelligence technologies to create better conversations and a more customized experience

LivePerson Team • 5 minutes

illustration of how customer engagement strategies can become business cost-savings ideas

article

Business cost-savings ideas: Customer engagement “done right”

Kent Burns • 8 minutes

Gartner report: What is the benefit of using WhatsApp Business

article

WhatsApp Business enables richer, more dynamic customer engagement

LivePerson Team • 5 minutes