Tuesday, Mar 14, 2017
In the past 150 years of telephone technology, there are three landmark dates: 1876, when A. G. Bell first shouted, ‘Mr. Watson, come here’ into a mouthpiece; 1984, when Motorola introduced the first mobile phone; and 2007, when smartphones went mainstream.
Wednesday, Mar 8, 2017
When it comes to technology, change is constant and rapid. However, while consumers adopt new gadgets, platforms, and services quickly, why do established brands scramble to keep up?
Thursday, Feb 23, 2017
LivePerson conducted a survey to determine how concerned Americans are about losing their jobs due to automation and what industries are most at risk.
Some highlights include:
Only 26% would keep actual voice-calling capabilities, and 40% of respondents would keep text messaging.
Thursday, Jan 19, 2017
From DMing on social media, text messaging, and Snapchatting to traditional phone calls and emailing, the ways to connect with others are growing. But which method is preferred? LivePerson research has revealed that consumers rank text messaging as #1.
Our consumer survey shows only 2% of millennials prefer to use Twitter for customer service.
Wednesday, Jan 11, 2017
People are constantly connected through social media. For years, brands have tried to join this cultural shift by using social platforms as another vehicle for customer service. But LivePerson research on the topic reveals that brands are ineffective in these spaces, as consumers prefer messaging to social media when they need to resolve an issue.
Thursday, Dec 15, 2016
They go by many names — chatbots, artificial intelligence (AI), and intelligent assistance (IA). No matter what you call them, we’re way past the point of just talking about bots; you should already be incorporating them into your consumer engagement strategy.