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Connected customers are customers that love your brand. They buy from you again and again, they spend more on your website, and they serve as brand advocates within their networks. The connected customer is eager to engage across multiple channels and devices. In the online marketplace, the connected customer provides the straightest path to success, paying dividends across the entire customer lifecycle.

Tuesday, Jul 10, 2018

Artificial intelligence will soon become ubiquitous in our everyday life, from sorting our photos, to translating languages, and helping us choose our careers. There has been a significant amount of focus placed on leveraging AI to make our life easier. But there hasn’t been as much focus on ensuring this technology is free of human flaws, such as conscious and unconscious biases.

Tuesday, May 22, 2018

We use websites every day. Twenty-eight-years old and the primary source of information for most consumers, websites are an integral part of our lives. Nearly 90% of Australians are now online, and we spend almost six hours a day connected to the internet. But when it comes to driving sales, e-commerce is still underperforming.

Read more at CEO Magazine.

Monday, May 21, 2018

Google Duplex stole the show at this year’s Google I/O.

“A big part of getting things done is making a phone call,” Google CEO Sundar Pichai said before demo-ing the feature, with a human-like voice calling a hair salon and booking an appointment on behalf of a “client”.

Read more at The Australian.

Friday, May 11, 2018

I recently overheard my 2-year-old daughter talking to Amazon’s voice assistant Alexa, and two things struck me. First, she doesn’t distinguish the disembodied voice from that of a regular human. Second, she barks orders at Alexa in a way that would be considered rude by any social convention.

Read more at Fortune.

Friday, Apr 20, 2018

From the disparity of women in the tech industry to bots replacing us at work, here’s the latest press roundup from LivePerson.

Closing tech’s great gender divide

LivePerson CEO Robert LoCascio sat down with CIO to discuss the gender gap in AI, specifically, and the tech industry overall. You can read it here.

Friday, Apr 13, 2018

The word “interface” has a single association for most of us. We often think of web or mobile design: at a simplified level, a combination of coding languages HTML and CSS used to provide us with the tools to interrogate information from the web. Read more onForbes.

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