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Customer Experience

Thousands of sexist AI bots could be coming. Here’s how we can stop them.

I recently overheard my 2-year-old daughter talking to Amazon’s voice assistant Alexa, and two things struck me. First, she doesn’t distinguish the disembodied voice from that of a regular human.

LivePerson in the news: Tech’s gender gap, new brands live with messaging, and more

From the disparity of women in the tech industry to bots replacing us at work, here’s the latest press roundup from LivePerson.

LivePerson in the news: the death of websites, women in tech, and bots for banks

There’s been a lot of buzz around bots, AI, and messaging lately. Here’s a roundup of recent press from LivePerson about conversational commerce, the technology industry’s gender gap, and how major banks are deploying bots.

The sudden death of the website

You may not know me or even my company, LivePerson, but you’ve certainly used my invention. In 1995, I came up with the technology for those chat windows that pop up on websites.

How Messaging Is Transforming the Customer Experience

When you’re trying to get in touch with a friend to make plans, how do you do it? E-mail, text, Facebook? What you probably don’t do nowadays is call them.

Evaluate the Effectiveness of Your Customer Care Team: 5 Crucial Steps

Leading brands understand the importance of providing top-quality customer service. A bad experience is often as much of a deal breaker as an inferior product.

LivePerson in the News: Why Snap Wins, Google’s Click to Message, & How to Use Bots

Our mission to create meaningful connections is the core of our platform, LiveEngage, which facilitates and strengthens relationships between brands and consumers.

13 Brands Disrupting the Customer Experience

In the hyper-connected world we live in, a great customer experience (CX) has never been more crucial. Why?

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