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Customer Experience

Evaluate the Effectiveness of Your Customer Care Team: 5 Crucial Steps

Leading brands understand the importance of providing top-quality customer service. A bad experience is often as much of a deal breaker as an inferior product.

LivePerson in the News: Why Snap Wins, Google’s Click to Message, & How to Use Bots

Our mission to create meaningful connections is the core of our platform, LiveEngage, which facilitates and strengthens relationships between brands and consumers.

13 Brands Disrupting the Customer Experience

In the hyper-connected world we live in, a great customer experience (CX) has never been more crucial. Why?

CX on the Brain? These Are the 5 TED Talks You Need to See

More than ever, consumers are prioritizing (and sharing) exceptional brand experiences. On the web, in store, or on-the-go, experience is headlining the conversation.

8 Ways to Make Your Customers Smile

The digitally minded, always-connected consumer has made it clear: They need a positive experience when interacting with brands.

Marry Left- and Right-Brain Strategy for Better Customer Engagement

Consumers demand a connected experience, and brands are scrambling to deliver.

The Chatbot Roundup: Here’s What You Need to Know

It’s all about expectations when it comes to bots. Should you dive in? Yes…but with the right mindset. For brands, this means employing a strategic, human-led approach.

The Cost of Free Messaging

We all want to save a penny. And no matter the size of your business or budget behind your customer care, the cheapest option for any solution will always appear with a gold star.

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