The Faces of #HoldNoMore: Behind the Movement
There are some adult to-dos we all dread. Like finding out why the cable bill mysteriously increased, changing a flight, dealing with taxes...the list goes on. And on. Hence the term “adulting” was born.
But what do all these “adulting” activities have in common? We still have to call a 1-800 number to handle them!
News flash: It’s the twenty-first century! Consumers can control their locks, thermostats, and light fixtures with mobile phones...but we still have to wait on hold for customer service?
We’re putting an end to this nonsense. Last year, LivePerson launched the #HoldNoMore movement to demand that companies offer an alternative to waiting on hold for help.
Hundreds of people have joined the movement, posting their #HoldFace to Twitter, Facebook, and Instagram. Below are a few, some of whom you might recognize...
These faces say “no” to waiting on hold.
From Michael Brenner: “In 1967 they invented the 1-800 number, and since then Americans have wasted over 60 million hours on hold. That’s almost 100 lifetimes!”
Let me repeat: 100 lifetimes. Let’s see how industry influencer and even celebs feel about this.
1. Michael Brenner (@brennermichael)
Michael asks, “Will this movement end long wait times and customer service nightmares?”
2. Bethenny Frankel (@Bethenny)
3. Naya Rivera Dorsey (@bossassnay)
4. Vinny Guadagnin (@VINNYGUADAGNINO)
5. Jen (@jenaviv19) from Octopost
6. Michael Sheehan (@HighTechDad)
From @HighTechDad:‘Your Call is Important to Us’ - Is It? Really? #HoldNoMore” (In his blog, he highlights another important point, which is to be nice to the customer care professionals you encounter. They’ve got a tough and thankless job.)
7. Anna (@HaHasForHooHas)
8. Heather Schisler (@passion4savings)
9. James Parkley (@jnaris)
10. MarQuis Trill (@6BillionPeople)
From @6BillionPeople: "Man, forget this. #HoldNoMore."
11. And, of course, LivePerson’s very own #HoldNoMore Harry (@Harry_Enhold). He’s been on hold since 1999!
Overall sentiment? Not good. It’s time that brands face the music and offer a more convenient alternative to the 1-800 number. Need help getting started? Check out LivePerson’s mobile messaging app. (It’s free!)
Join the movement! Show us how much you hate waiting on hold by posting your #HoldFace.
Already posted? Visit holdnomore.org to report a brand, connect with others, and stay up-to-date on the latest buzz on the death of the 1-800 number.