- Digital Connections
- Digital Operations
- Real-Time Measurements
- Bots & AI
Conversational interfaces like messaging apps have become the default way consumers connect with each other. Compared to voice, they’re used as much as 90% of the time.
The realisation of these consumer preferences, coupled with a growing appetite for new technologies, has led to the rise of conversational commerce — and an industry of people focused on the design, development, creation, and management of conversational interfaces, including the bot and human agents behind them.