Live Chat: Now Helping Fight Crime in a Neighborhood Near You?

Posted by
Terra Walker Mrkulić
LivePerson Contributor
Thursday, March 7, 2013 - 17:58

Live chat does turn up in some very interesting places on the internet - and not always where one would expect. For example, take a look at how the Arlington, TX police department have deployed live chat to meaningfully assist their local community.

Having tested the service for about a year, the police department is now actively promoting the service. The good news? Already live chat is credited with helping the police department catch a suspect on the city's most wanted list.

Watch the Fox4 news video:


Dallas News |

Not only is live chat helping Arlington fight crime, but their new chat capability has proved to be a huge asset to residents when other communication channels are not available, such as in the aftermath of tornadoes that hit the area last spring or when a resident doesn’t have access to a telephone. Live chat with the Arlington police department is also accessible via mobile devices making the service convenient anywhere at anytime.

Have you seen a great use of live chat in your community? We’d love to hear about it!

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