Productivity Hacks: 5 Tips to Boost Your Daily Routine

Posted by
Myke Mansberger
LivePerson Contributor
Thursday, October 15, 2015 - 10:18

We could all use a few more hours in the day to reach our professional and personal goals. I know I’ve said it more than once as the clock ticked toward 5pm.

But is this really the case?

One key to getting ahead is making the most of your time. In my experience, the most successful people are also the most productive. I’m sure there’s someone in your office that comes to mind. She has great ideas and lighting-speed execution. So, how can you channel that “GSD” energy for your own work life?

Following are five hacks to work into your daily office routine.

1. Be passionate. Often, the happiest employees are also the most successful. Passion for your work drives motivation, curiosity, and creativity. It keeps you innovating, raising the bar at every small win. According to the Harvard Business Review, “Research shows that when people work with a positive mindset, performance on nearly every level — productivity, creativity, engagement — improves.”

A lack of passion = a lack of enthusiasm. Passion is key to a positive, productive outlook when it comes to your career.

Take action: Love what you do? Fuel your fire by treating yourself to a talked-about trade book or take a free, online class in your field. Dreading your 9 – 5? Start job searching now. Personally, I fall into the former camp. So, I do a lot of pro-bono work for friends and family — anyone in my network, really. If someone I know is setting up a new business, I advise them on best practices to creating the kind of culture they want, including establishing their mission and values. And I’ll give anyone who manages teams free advice on how to keep their people engaged.

2. Use the right tools. Technology is a double-edged sword. If abused, it can be a major distraction (ahem, I see you watching that National Geographic’s SnapChat story!). But with the right toolkit, technology can make any team more efficient.  

Project-management systems, content-management systems, collaboration platforms, and a number of automation tools make our jobs easier. Some tools even make you better at your job. The Wall Street Journal notes, “There is a multitude of software programs designed to make your business look like the most innovative one in the world.”

Take action: I’ve asked my colleagues for a list of their favorite tools across disciplines, including task and time management, organization, collaboration, and editing. Try one new tool while tackling tomorrow’s to-dos.

3. Collaborate. Yes, it’s cliché, but two heads are always better one. Solid relationships internally will improve efficiencies and trust among employees.

Take advantage of individual expertise and pull select team members into purposeful conversations. If you’ve hit a wall, brainstorm with a group or schedule a meeting to discuss a solution.  

Take action: Foster internal relationships and facilitate teamwork.  A few ways to do just that:

  • Recognize expertise to build a culture and team camaraderie based on respect.
  • Host a wellness program to encourage healthy, out-of-office activities.
  • Promote the open-office setting. In the words of our chief of staff, Kristy Sundjaja: “For LivePerson, having an open office is a physical expression of our mission of creating meaningful connections.”
  • Plan regular happy hours, group lunches, etc.

Bonus: Healthy relationships in the office (i.e., a sense of belonging) makes for a happier, more productive team.

4. Make the most of meetings. According to Fast Company, you probably average about 16 hours a week sitting in meetings. Make meetings count and be fully prepped for every discussion. If a colleague throws an unnecessary meeting on your calendar, decline. Productive people allocate time to the most impactful activities.

Take action: Make the most of every meeting by following these guidelines:

  • Take time to connect in a way that relates to the meeting’s intended outcomes.
  • Establish goals.
  • Stick to an agenda.
  • Carefully consider attendees and only invite those who can contribute in a meaningful way.
  • Remain within the predetermined timeframe.
  • Share a recap with top-level notes and action items, which can also help you cut back on in-person attendees.

Download our meeting guide to run more effective, meaningful meetings.

5. Eliminate multitasking. Yahoo!’s CEO, Marissa Mayer,  “checks her smartphone more than 150 times a day.” Sadly, I’m sure my number isn’t far off. How can we truly focus efficiently and creatively with a buzzing object and constant notifications? We can’t. My advice: Get off the grid. Silence your phone, close your Internet browser, and set up your email to come in every one to two hours.

Take action: If you struggle with self-control, consider using Cold Turkey to temporarily block certain sites (my kryptonite? Pinterest).

The key to more productive consumer engagements

I’ve worked at LivePerson for many years now, and something I love it here is how we champion a connected office culture. We live it every day. It’s something that I and others in leadership position prioritize. We’re constantly innovating our processes and space to nurture collaboration; our team is focused on being an owner and helping others. It’s a culture powered by productivity.

And equally important, we believe our product increases customer service efficiencies. Using live, digital engagement, customer care professionals can personalize the experience without the interrogation. LiveEngage offers insights into behavioral intelligence, like geolocation, referral site, cart value, device, and returning customers, among other data points.

With insight into consumer interests and history, customer care can make more meaningful connections in less time — ultimately leading to more valuable and memorable engagements.   

LiveEngage Freemium starts at $0.Increase customer service productivity and performance through LiveEngage’s Freemium model. The price starts at $0.

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