Timeline of Innovation

Posted by
Robert LoCascio
Founder and CEO
Friday, April 27, 2012 - 15:28

At LivePerson, we embrace innovation as a core vehicle for our success and our customers’ success.  Through our innovation, online businesses can create meaningful connections with their customers, through the right channel, at the right time. Our people are continuously evolving our products and services and developing new solutions and applications in order to deliver the best real-time products that we can offer. 

Founded in 1995, LivePerson introduced its core chat technology to the world during an age when 1-800 numbers were the preferred customer service channel, and email was yet a novelty. In 2002, LivePerson innovated a behavioral targeting engine to enhance their chat technology, and LivePerson became the first company to use chat as a proactive sales tool. LivePerson is now the largest and most experienced provider of chat-based services, with over 8,500 clients, and hosting over 13 million chats per month. LivePerson currently hosts more than 1.6 billion consumer website visits each month. 
By leveraging its sophisticated data and intelligence platform, LivePerson developed three new products in the last year alone-- LP Marketer, LP Insights, and Analytics Driven Engagement.  

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