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  • Thursday, Sep 8, 2016
    In the hyper-connected world we live in, a great customer experience (CX) has never been more crucial. Why? Because 86% of consumers would actually pay more for a better one. So it’s no surprise brands across industries are disrupting CX with everything from dynamic website journeys to mobile apps that make our lives easier. Below we’ve rounded up 13 brands that offer cutting-edge customer experiences.
  • Monday, Aug 29, 2016
    “Bot” is the word on everybody’s lips. Ever since Mark Zuckerberg took to the F8 stage in April, the tech community worldwide has been bombarded with articles and opinion pieces on the subject. Love ’em or hate ’em, the influx of chatbots reflects the evolution of customer service and the need to fix the disconnect between brands and consumers — to turn each interaction into a meaningful relationship.
  • Tuesday, Aug 23, 2016
    How well do you really know your customers? For Sage One, the answer was “not enough.” The company, which offers an online accounting and invoicing solution used by more than 230,000 small businesses worldwide, entered a partnership with LivePerson to enhance its customer care strategy and create more meaningful connections. In March, it upgraded to our all-new LiveEngage platform and has since been delighted with the results.
  • Wednesday, Aug 17, 2016
    Creating meaningful connections is at the heart of what we do. That mission doesn’t end when we leave the office. Ingrained in our culture is the LivePerson core value to help others. We encourage employees to connect with and contribute to our communities at large, often through the Dream Big Foundation.
  • Wednesday, Aug 10, 2016
    More than ever, consumers are prioritizing (and sharing) exceptional brand experiences. On the web, in store, or on-the-go, experience is headlining the conversation. In this age of experience, great CX defines brand image and operations. By 2020, it’s also poised to overtake price when it comes to product differentiation.
  • Tuesday, Aug 2, 2016
    Helping employees discover their potential is a priority at LivePerson. To move our mission and vision forward, we ensure all employees have the tools they need to be successful in their roles. This is especially true of the field organization: A supported sales team is critical to providing our customers with the best service at every touch point.
  • Wednesday, Jul 27, 2016
    The digitally minded, always-connected consumer has made it clear: They need a positive experience when interacting with brands. Often, experience even trumps the product itself. They won’t just buckle down and suffer through another frustrating journey to purchase. They want to do business with brands that leave them happy and satisfied, with a smile on their faces.
  • Tuesday, Jul 26, 2016
    We’re excited to announce that Maala, an Israeli nonprofit membership organization that encourages corporate social responsibility (CSR) in business, awarded LivePerson the high-ranking platinum distinction in its 2016 CSR Index. This index, which has been produced since 2003, judges companies on their performance in six pillars: environment, business ethics, human rights and work environment, community involvement, corporate governance, and social and environmental reporting.
  • Wednesday, Jul 20, 2016
    Consumers demand a connected experience, and brands are scrambling to deliver. While some have done well to implement cutting-edge apps and bots, even the best tech falls short without a well-planned, strategic implementation. Before deploying any technology, brands must gain a true understanding of consumer motivations and frustrations. An engagement strategy backed with data and psychology fosters better connections and, ultimately, wins more loyal consumers.
  • Tuesday, Jul 12, 2016
    Congratulations — you got the interview! Now’s the part where you’ll really shine. Your portfolio is ready to go, you’ve done your research and prepped your answers, and you’re looking — and feeling — sharp. But what people all too often forget is that an interview is a two-way street. As much as the company is evaluating your character and competencies, you need to use this critical time to decide if the company’s the right fit for you.

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