Connect on LivePerson’s New Small Business Community

Posted by
Sivan Raam
Mobile Product Manager
Friday, March 21, 2014 - 13:02

Welcome to the Small Business Community: your one-stop shop to enhance your LivePerson digital engagement strategy! With the goal to help all our Small Business Customers to onboard and optimize their accounts, we’ve divided the community into five spaces: Getting Started, Going Further, Technical Discussions (Support), Billing and 60 Seconds to Success. Each of these areas are designed to get you the help and support you need at your convenience.


Top 4 reasons you should join the Small Business Community:

1. Help at your convenience:

You’ll enjoy 24/7 access to frequently updated content to help you reach your business goals. Our community is “always on” to serve you. Packed with conversations both from expert LivePerson staff to fellow product users, you’ll find a wealth of information to assist you in making the most out of your LivePerson investment accessible when you need it most.

2. Connect with other LivePerson small business customers:

Take advantage of the unique opportunity to share best practices, offer and receive advice, and share your professional experiences even beyond the usage of LiveEngage with other LivePerson small business customers. Our community is a great meeting place to network and make new professional contacts who understand your small business goals.  There’s no need to reinvent the wheel!

3. Connect with Team LivePerson:

Not only can you connect with fellow customers, you can connect with all of us at LivePerson. From LP support staff ready to respond to technical issues, to our customer experience team online to help you keep you with your more general questions, we are looking forward to connecting with you. Our team is just a post, chat or email away. Here’s where to start, follow Quila Israelson and Adi Sivan, my fellow Customer Experience Managers.

4. 60 Seconds to Success:

Our Small Business Community is home to our popular 60 Seconds to Success series which consists of monthly online webinars and informative emails that bring industry best practices and customer success stories to life. Highlights from previous 60 Seconds to Success sessions include: How to Create Effective Video CampaignsBetter Visitor Experience with the NEW Chat Window, and Turn Clicks into Conversions. See you at next month’s session on Enhancing Your Chat Program Performance.

Watch this sneak-peek video to learn more about our Community features:


How do you take advantage of these excellent resources?  It's easy. Register here and get connected. See you there!  Want to learn more about LivePerson’s Connect Community? Check out Matan Magril’s introduction to the Connect Community

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