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Conversational Care Blog

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Conversational Care Blog

phone and hourglass illustrating how to reduce customer service calls

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The future is too important to put on hold: How to reduce customer service calls

LivePerson Team • 3 minutes

Example of in-app messaging on a banking app

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Customer communication preferences make PNC Bank’s asynchronous messaging strategy even more successful

LivePerson Team • 3 minutes

illustration of how replacing customer service calls with messaging can result in more positive customer feedback

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How to reduce call center volume and boost customer satisfaction

Anthony Witrado • 3 minutes

omni-channel customer engagement strategies illustrated across industries, social media, and other digital channels

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Customer engagement strategies that win: The transformative, cost-effective power of Conversational AI

LivePerson Team • 3 minutes

illustration of how customer engagement strategies can become business cost-savings ideas

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Business cost-savings ideas: Customer engagement “done right”

Kent Burns • 8 minutes

Gartner report: What is the benefit of using WhatsApp Business

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WhatsApp Business enables richer, more dynamic customer engagement

LivePerson Team • 5 minutes

SPARK Matrix Leader Quadrant of digital customer service solutions

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Winning Conversational AI: LivePerson recognized as Overall Leader for digital customer service technology and impact

LivePerson Team • 3 minutes

Illustration of brains deciphering how to streamline operations

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What’s on the minds of today’s customer service leaders?

LivePerson Team • 2 minutes

illustration of customer service chatbots assisting with customer support

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Not every customer service chatbot is created equal

Robyn Roberts • 7 minutes

Browse to bot to buy

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From browse to bot to buy: 5,000+ shoppers share their customer engagement preferences

Mike Tague • 1 minutes