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Industry Insights Hone in on messaging, chatbot, and other Conversational AI tips and techniques to help you transform the digital experience across various industries.Blog

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Industry Insights Hone in on messaging, chatbot, and other Conversational AI tips and techniques to help you transform the digital experience across various industries.Blog

illustration of unified commerce with shoppers going through a variety of paths but ultimately ending on a single platform

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Why retailers should move toward unified commerce

Mark Scanlan • 6 minutes

image illustrating a good digital employee experience with bots for the retail sector

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Win the war for talent: Why digital employee experience drives retail success

Mark Scanlan • 5 minutes

illustration of chaotic shopping, emphasizing need for retail digital transformation

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Retail digital transformation in 2025

Mark Scanlan • 6 minutes

checklist for contact center transformation actions

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5 takeaways from Spark to drive contact center transformation

Ittai Geiger • 8 minutes

insurance digital transformation can result in this convenient messaging example

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Transforming the claims experience: A proven framework for insurance digital transformation

Alex Ross • 8 minutes

example of a telco digital transformation with a messaging conversation about upgrading to an unlimited plan

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Let’s talk about it: How conversations can drive telco digital transformation

Alex Ross • 5 minutes

Airline digital transformation enables upgrade conversations to happen over messaging apps

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Take flight with AI: An airline digital transformation journey

Alex Ross • 6 minutes

Example of digital transformation in banking via virtual assistants that encourage a credit limit increase

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The 4 phases of digital transformation in banking

Alex Ross • 6 minutes

screenshot of Jeanie, the virtual banking assistant

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Designing Jeanie: The story behind Fifth Third’s virtual banking assistant

Alex Ross • 5 minutes

Example of OUA's generative AI agent function of guiding students' initial inquiries

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How OUA transformed student recruitment with a generative AI agent

Alex Ross • 4 minutes

Example message with a TalkTalk customer, representing their digital disruption story in the telecom sector

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Digital disruption: Inside TalkTalk’s digital transformation

Alex Ross • 3 minutes

podcast cover for Season 2 kickoff focusing on a gap of trust in AI development and how to bridge it

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Trust in AI: Why are consumers still skeptical?

Paige Peterson • 5 minutes

Example of Capitec conversational banking interaction, illustrating the future of banking business models and how it can potentially increase customer loyalty

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The future of banking: Conversational AI transforming customer experience in South Africa

Alex Ross • 4 minutes

compass, illustrating this blog's guiding points for the digital transformation journey

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Navigating the digital transformation journey

Maia Capello • 6 minutes

cover image for the podcast featuring discussion on AI in manufacturing processes

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Unlocking efficiency: AI in manufacturing

Alex Ross • 5 minutes

Podcast cover for a deep dive episode on Virgin’s AI transformation

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AI transformation at Virgin Media: Meeting customer needs with AI tools

Paige Peterson • 4 minutes

screenshot from the webinar on The RealReal's conversational AI strategy, from building a virtual assistant to using data to make more decisions

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How a conversational AI strategy transformed The RealReal’s customer experience

Kelsey Cottingham • 4 minutes

Bot dressed as Santa Clause, illustrating the importance of AI in online shopping this holiday season

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Consumers say ’tis the season to embrace AI in online shopping

Mike Tague • 4 minutes

stack of diapers, blankets, and teddy bear, signifying the need for a customer support chatbot because people would rather have diaper duty than wait on customer service reps

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4 in 10 choose diaper duty vs waiting on hold: Customer support chatbot strategy to the rescue

Mike Tague • 3 minutes

illustration of just what is conversational marketing, including its use in the sales process

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What is conversational marketing?

Kelsey Cottingham • 6 minutes

AI bot + human hand illustrate the digital transformation tools and business processes used by leaders

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Digital leaders on maximizing efficiency through AI chat and messaging

LivePerson Team • 4 minutes

Chris Huggins shares their digital customer engagement strategy

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Meeting customers where they are: How Conversational AI became Virgin Media’s digital customer engagement strategy

Chris Huggins • 6 minutes

Example of in-app messaging on a banking app

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Customer communication preferences make PNC Bank’s asynchronous messaging strategy even more successful

LivePerson Team • 3 minutes

omni-channel customer engagement strategies illustrated across industries, social media, and other digital channels

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Customer engagement strategies that win: The transformative, cost-effective power of Conversational AI

LivePerson Team • 3 minutes

illustration of Conversational AI platforms handling a shopping experience

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Conversational AI platforms and solutions will power this year’s holiday shopping

LivePerson Team • 3 minutes

SKY Cable Corporation logo on case study about their virtual agent

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How SKY reimagined its call center with an intelligent virtual agent and LivePerson’s Conversational Cloud®

LivePerson Team • 4 minutes

Driving digital adoption illustration

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How digital leaders are driving digital adoption among customers for greater support

LivePerson Team • 3 minutes

Browse to bot to buy

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From browse to bot to buy: 5,000+ shoppers share their customer engagement preferences

Mike Tague • 1 minutes

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Partnership with Mastercard and 2Mobile powers soccer fan experiences

Anthony Kunjbehari • 3 minutes

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How Conversational AI and corporate COVID testing can increase confidence for the return to normal retail

Brandon Fluharty • 5 minutes

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The Travel Surge: Why Conversational AI is the surge protection travel and hospitality needs to win

Jared Eisenlohr • 5 minutes

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Announcing our DeFi partnership with ConsenSys

Netta Goldberg • 3 minutes

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Holiday shopping trends point to AI and messaging for in-store and ecommerce

Mariam Reza • 1 minutes

Completing purchase onbrand's WhatsApp Business account

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Messaging tactics for a better financial services customer experience

Richard Bassett • 4 minutes

people conversing with a chatbot for higher education and more

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What’s on the Minds of: CX Executives

Sophia Blackett • 4 minutes

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Conversational Commerce for the holidays: A digital retail wish guide

Brian Donnelly • 8 minutes

Traveler in airport using AI in travel plans

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Survey reveals travelers eager for messaging when booking post-pandemic travel

Jared Eisenlohr • 1 minutes

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Conversational business lessons learned from the 2020 holidays

Mariam Reza • 4 minutes

post-pandemic travel survey

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Post-pandemic culture shift: 73% of travelers prefer messaging to make travel reservations

Jared Eisenlohr • 3 minutes

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Contactless commerce is here to stay: 3 ways to up your game

Mariam Reza • 3 minutes

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