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Resource Library

Everything you need to know to go Conversational

All ItemsSuccess storiesGuides and reportsIn the newsWebinars

Guides & reports

Call deflection strategies that make traveler satisfaction soar

Guides & reports

Gartner Market Guide for Speech Analytics Platforms

Guides & reports

Forrester Report: The Conversation Intelligence for Customer Service Landscape

Guides & reports

Drive unparalleled travel experiences with generative AI models

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3 steps to Conversational AI maturity in retail

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Revolutionize your customer interactions with generative AI

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It’s time retail companies hang up on high operating costs

Guides & reports

2022-2023 State of Customer Engagement Report

Guides & reports

LivePerson named a global leader in Conversational Intelligence

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2022 Forrester TEI Report

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7 call reduction strategies that improve engagement and customer satisfaction

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2022 Aragon Research Globe™: LivePerson named global leader in Conversational AI

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Discover customer engagement ROI, from reducing expenses to increasing revenue

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How Conversational AI in travel boosts customer satisfaction

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Unifying customer engagement with Conversational Intelligence

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Quadrant Knowledge Solutions names LivePerson the leader in digital customer service solutions

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Conversational AI is brilliant for business: 2021 Consumer Preferences Survey

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DeFi Digital CX Report

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Travel is surging. Is your brand ready?

Guides & reports

Unlock revenue, cost savings with LivePerson’s Salesforce CRM integration

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Conversational Banking

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Infographic: How LivePerson created a world-class NLU

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Expert guide on AI-powered commerce for WhatsApp Business

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QR codes are having their moment

Guides & reports

The New Conversational AI Playbook for Social Media

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Conversational Insurance Marketing

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Infographic: 2020 survey of consumer preferences around insurance

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Reinventing retail: How tech is changing the face of customer service

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How consumers view Conversational Commerce and AI in 2020

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Capitalize on the cyber shopping event of the century

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5 ways to leverage conversational data

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Expert guide on Conversational Curbside Pickup

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Expert guide on Conversational Insurance

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B2B Conversational Marketing

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LivePerson named a leader in the Forrester New Wave™ for Digital-First Customer Service Solutions

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Get the Proactive Messaging playbook

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Expert guide on Conversation Design

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Expert guide on becoming Conversational

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Study: Conquering customer demands through automation, AI, and chatbots: A spotlight on retail

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How consumers view Conversational Commerce in 2019

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Study: Enhancing customer experience through automation, AI, and chatbots: A spotlight on travel and entertainment

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Study: Improving customer experience through automation, AI, and chatbots: A spotlight on financial services

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Study: Use of automation, AI, and chatbots to improve customer engagements

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Frost & Sullivan names LivePerson winner of Customer Value Leadership Award

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How is Conversational Commerce growing across industries?

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How LivePerson powers Conversational Commerce

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The great AI divide

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AI: a consumer perspective

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Poor customer care could cost brands thousands per customer

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The digital lives of millennials and Gen Z

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How consumers view bots in customer care

Guides & reports

The robots are coming, but not for me