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Digital Engagement Show: LivePerson Technical Support

Few technical support organizations can say they use the actual product to deliver support for the solution their customers use. This unique aspect is one of the things that makes LivePerson Technical Support a unique organization, according to Eyal Brami, the former manager of the U.S. Technical Support team. In this Digital Connections Q&A Video Show, Eyal explains the decision to build a U.S. Technical Support team, the processes he took, the challenges and obstacles he encountered, the business processes and systems he implemented, and much more.

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