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Videos

For Foxtel, Messaging Is “What Feels Right” to Customers

Alisha Bailey, head of digital sales and service at Foxtel, Australia’s largest cable provider
Customer Success Story

Bupa

Enhancing connections with customers and increasing CSAT via LivePerson's LiveEngage platform.
Customer Success Story

National Domestic Violence Hotline

The NDVH uses the LiveEngage platform to connect users with chat agents to receive advice, support, and information
Videos

Agent Connections Story: Briana of Davinci Virtual Office Solutions

Briana completed a spanish-speaking customer's journey from start to finish
Videos

Agent Connections Story: Lindsay of Davinci Virtual Office Solutions

Lindsay helped a customer find a office space that would permit a video shoot
Videos

Agent Connections Story: Maui of Davinci Virtual Office Solutions

Maui helped a Business Development Manager fulfill an urgent task to reconnoiter lead-generation
Videos

Agent Connections Story: Aria of United Way

Aria chatted with a mother who couldn't feed her children and was suicidal
Videos

Agent Connections Story: Alida of United Way

Alida chatted with someone who contracted an STD and wasn’t able to talk about it with his family or friends or get needed help
Customer Success Story

Fairhaven Health

Fairhaven Health uses messaging to offer a discreet, personal, and secure way to reach its customers online.
LivePerson Partner Program
Data Sheets

LivePerson Partner Brochure

The LivePerson Partner Program offers a platform for driving revenue to your business
Customer Success Story

BankWest

Dramatically Improving Sales and Satisfaction with Distributed Live Chat
Customer Success Story

Commonwealth Bank

Predictive Returns for Commonwealth Bank with Live Chat and Predictive Targeting
Customer Success Story

UPC Ireland

UPC, one of Ireland's largest internet, TV subscription and phone providers, delivers award winning customer service with web chat from LivePerson.
Customer Success Story

Sun

Live chat technology enables the online version to move successfully to a subscription-based model
Customer Success Story

TalkTalk

TalkTalk is teaming up with LivePerson to move from a traditional telephone-based customer service to a more advanced online engagement technology
Customer Success Story

Plusnet

Plusnet introduced LivePerson’s LiveEngage solution to assist customer registration and significantly increase sales volumes
Customer Success Story

Plusnet

Plusnet is one of the fastest growing Internet Service Providers in the UK providing broadband and phone services to homes and businesses across the country.
Customer Success Story

PKR

Discover how PKR is using multi-lingual chat to engage its global customers online, in real time
Customer Success Story

The Co-operative Bank

The Co-operative Bank prides itself on the quality of its customer service and proactive live chat has enabled the bank to deliver this online.
Infographics

How We Connect

The consumer has moved on. People message more than they call.
Webinars

Consumer Tipping Point: How Time Warner Cable Connects for Customer Care

Webinars

A Look at the 2015 Peak Retail Sales & Predictions for 2016

Is Cyber Monday now Mobile Monday?
Webinars

Mapping Mobile Customer Journeys to Improve Experience & Lower Costs

Putting the Service Back in Financial Services
Webinars

Data-Driven Customer Acquisition Techniques for Digital Marketers

Shares data-driven customer acquisition techniques
Webinars

Meet the Brand New Metric in Town

During this webinar, you’ll learn: How survey-based customer assessment over-estimates positive customer feedback...
Webinars

Secrets to High Impact Targeting

Alon Waks, Director of Product Marketing and Head of Go-To-Market Strategy shares how to intelligently engage the right visitors
loveisrespect
Videos

Agent Connections Story: Nicole from loveisrespect

Nicole Seligman from loveisrespect helps an individual recognize that he is being abusive toward his partner.
Agnes Mazanek, Rail Europe
Videos

Agent Connections Story: Agnes from Rail Europe

Agnes Mazanek, a chat agent at Rail Europe, helps an older couple plan a dream European vacation.
Rail Europe
Videos

Agent Connections Story: Angelica from Rail Europe

Angelica Taboada, a chat agent at Rail Europe, helps a couple plan the perfect European honeymoon.
Videos

Agent Connections Story: Lori of Travelzoo

Lori helped construct the perfect budget-friendly itenerary for two girls on a weekend trip to Chicago
Videos

Digital Engagement Show: LivePerson Customer Analytics

Jack Netherton Overviews LivePerson Customer Analytics
Videos

Agent Connections Story: Ashleigh of Travelzoo

Ashleigh Finch helped a party of two create an itenerary to include entertainment and a cultural experience for an upcoming birthday celebration in New York.
Videos

Digital Engagement Show: LivePerson Technical Support

Eyal Brami Talks LivePerson Technical Support.
Videos

Digital Engagement Show: LivePerson Insights

Dave Flammia Discusses LivePerson Insights
Webinars

From Clicks to Conversions Using Text Analytics

Shares new techniques for tapping into more robust unstructured data sources
Customer Success Story

Intuit Video

Using LiveChat, Intuit was able to connect customers to customer service reps to immediately assist them with their purchase.
Augusto | LivePerson
Living a Meaningfully Connected Culture

Augusto

"Let's strip it down"
Brian | LivePerson
Living a Meaningfully Connected Culture

Brian

"The customer requested a call to discuss our culture…"
Campfire | LivePerson
Living a Meaningfully Connected Culture

Campfire Chat about LivePerson's Culture

"When we arrive on Monday morning, we're High Fiving"
Rob | LivePerson
Living a Meaningfully Connected Culture

Rob

“I really wanted to come back to LivePerson because of the culture"
Alyss | LivePerson
Living a Meaningfully Connected Culture

Alyss

“I never expected to be able to find something like that”
Kristy | LivePerson
Living a Meaningfully Connected Culture

Kristy

“I decided to take our conversation to the next level”
Dave | LivePerson
Living a Meaningfully Connected Culture

Dave

“They stood around and clapped and applauded…”
Rebecca | LivePerson
Living a Meaningfully Connected Culture

Rebecca

"I don't go to work every day... I go to my other home."
Living a Meaningfully Connected Culture

Yohai

"We're actually selling something we like!"
Emma | LivePerson
Living a Meaningfully Connected Culture

Emma

“We shared some vulnerabilities and we became firm friends”
Andy | LivePerson
Living a Meaningfully Connected Culture

Andy

"What is your motto?"
Armando | LivePerson
Living a Meaningfully Connected Culture

Armando

"You don't realize how true the mission really is..."
Justin | LivePerson
Living a Meaningfully Connected Culture

Justin

"My wife was not thrilled..."
Customer Success Story

Backcountry

Outdoor online retailer Backcountry.com relies on the LiveEngage platform to match its visitors with subject-matter experts.
Virgin
Customer Success Story

Virgin Atlantic Success Story

Virgin Atlantic improves sales conversion rates and customer satisfaction, while also reducing cost with LivePerson's live chat solution.
Customer Success Story

Community College of Denver Video

Community College of Denver scales to accommodate twofold increase in enrollment by integrating digital engagement
Customer Success Story

Qwest Video

Qwest communications discusses how LivePeson have helped increase sales, reduce abandonment, and increase conversion rates.
Customer Success Story

Moosejaw

Moosejaw delivers a more holistic approach to digital engagement with proactive chats, targeted campaigns, and unique avatars that convey the company’s culture.
Customer Success Story

Moosejaw Mobile

Mobile live chat from LivePerson helps Moosejaw to connect digitally with customers via their mobile devices.
Customer Success Story

Discount Tire Direct

Discount Tire Direct has increased average order values, improved conversion rates, and with the help of Predictive Targeting, also achieved higher chat acceptance rates.
Customer Success Story

EE Video

How EE improved customer service and increased sales with LivePerson.
Customer Success Story

The Home Depot

Jason Daigler, Manager of Online Product Management at Home Depot, discusses best practices for creating a variety of campaigns to cater to different customer segments.
Customer Success Story

Extraco Banking Video

Extraco Banks extends its unique and highly effective in-banking customer experience to the digital channel using LivePerson LiveEngage and Jack Henry & Associates.
Customer Success Story

Extra Space Storage

Extra Space Storage, deploys live chat to optimize the customer experience to tremendous results.
Customer Success Story

Eran Gilad, CEO Tracx

Tracx brings digital engagement (LivePerson) into their social media platform and provides actionable insights to expand brand properties and revenue for their impressive list of clients.
Customer Success Story

Extraco Consulting

Digital engagement is part of the SWARM Banking® methodology that Extraco Consulting uses when helping banks to retool how they engage with their customers.
Customer Success Story

AFNI

AFNI has grown into a multi-channel solution with a new generation of customers requiring analytics and innovation, which they are providing by offering LiveEngage as part of their solution.
Customer Success Story

Craig Kaufman, MRM Worldwide

MRM's overall offering is enhanced by recommending innovation in technology with predictive analytics from LivePerson.
Customer Success Story

Exodus

Exodus improves booking conversions with intelligent online engagement
Customer Success Story

T-Mobile (Netherlands)

T-Mobile delivers exceptional customer experience with digital engagement.
Customer Success Story

Serco BT Video

The impact of live chat on BT's online conversion rates.
Customer Success Story

IBM

"LivePerson helps us put a face on IBM on the internet.”
Customer Success Story

Virgin Atlantic

Virgin Atlantic improves sales conversion rates and customer satisfaction, while also reducing cost with LivePerson's live chat solution.
Gain Capital
Customer Success Story

Gain Capital

Gain Capital reaches its customers through multiple channels and turned to LivePerson’s mobile chat for the trader who is constantly on-the-go.
Cvent
Customer Success Story

Cvent Customer Story

A-B testing, social tracking, and in-depth analytics of its LivePerson implementation deliver substantial business value for events management leader Cvent.
Cvent
Customer Success Story

Cvent Analytics

Cvent integrates the LivePerson solution with their analytics program, enabling them to extract relevant reports and data needed to customize a more proactive approach to engaging with customers.
Extraco Case Study
Customer Success Story

Extraco Banks and Consulting

Extraco Banks likes to think outside the box and to deliver a differentiated experience to its customers.
Rail Europe
Customer Success Story

Rail Europe

LivePerson helped Rail Europe improve online engagement with its customers.
Customer Success Story

Rail Europe LiveEngage

LiveEngage provides Rail Europe chat agents with the tools they need to better engage customers online.
JackThreads
Customer Success Story

JackThreads

JackThreads uses its Jill Stylist chat agent to improve customer experience on its website.
Customer Success Story

Travelzoo

Meaningful experiences on Travelzoo's website translate to meaningful travel experiences for its customers.
Customer Success Story

Adobe

Using LivePerson and DemandBase, Adobe was able to leverage information and help create more targeted and proactive chats.
Customer Success Story

Beau-coup Video

Beau-coup leveraged LivePerson to improve the quality of chats and increase customer satisfaction scores.
Customer Success Story

StellarOne Video

StellarOne, a large independent commercial bank, uses live chat to securely interact with customers online and in real-time.
Infographics

The Digital First Generation

Digital Firsts expect 24/7 access to who and what they want, right at their fingertips.
E-books

The Digital Engagement Selfie

Oxford Dictionaries dubbed “selfie” as the word of the year for 2013.
Customer Success Story

EE

EE of the United Kingdom, improved customer service, raised sales, and increased conversion rates.
Infographics

The Ideal Online Experience

LivePerson's global survey of nearly 6,000 people reveals what factors lead to satisfaction, a purchase, or abandonment.
Infographics

Holiday Trends: Digital Spending

This shopping season saw the the biggest e-commerce spending day in US history.
Infographics

Holiday eCommerce Trends

It's more important than ever for businesses to be "holiday ready" in multiple digital channels this season.
Infographics

Four Easy Ways to Acquire More Customers

Learn how to increase conversions and intelligently engage with your customers.
Solutions Brief

LiveEngage Setup Guide

A comprehensive step-by-step guide, that can takes you through the basics of setting up LiveEngage
Gone in 76 Seconds
Infographics

Gone in 76 Seconds

Today's consumer will wait no longer than 76 seconds to receive help online.
Harvard Business Services
Customer Success Story

Harvard Business Services

Harvard Business Services uses chat to better engage entrepreneurs who are looking to incorporate in Delaware.
Customer Success Story

Poder Comercial

Poder Comercial connects with distinct audiences using a comprehensive digital engagement strategy powered by LiveEngage.
National Domestic Violence Hotline

Agent Connections Story: Danielle from loveisrespect

Danielle Gindele from loveisrespect pinpoints communications tools that help a victim of domestic violence to connect with family and friends.
Customer Success Story

PAC Web Hosting

PAC Web Hosting uses the new LiveEngage platform to deliver answers to customers and prospects at just the right time.
Landings Credit Union
Customer Success Story

Landings Credit Union

Landings Credit Union uses the new LiveEngage platform to provide a human connection to its members online.
Customer Success Story

Rail Europe

Rail Europe creates once-in-a-lifetime moments for travelers with the help of LivePerson.
Customer Success Story

GenoLogics

GenoLogics wanted to provide a channel that can convey the company’s highly technical product offerings.
Customer Success Story

Lifeline

Lifeline Australia wanted to add a live chat channel alongside its phone counseling services for people experiencing emotional crisis.
Customer Success Story

SAHAR

Nonprofit SAHAR offers free online assistance to people who are experiencing emotional distress.
Customer Success Story

Extraco Banks and Consulting

Extraco Banks likes to think outside the box and to deliver a differentiated experience to its customers.
Customer Success Story

United Way

United Way of Greater Atlanta wanted to expand on the tremendous success of its 211 telephone referral program.
PFP
Solutions Brief

Pay-for-Performance

Combine the cutting-edge technology of the LiveEngage platform with the industry’s most experienced chat program managers.
Customer Success Story

Cvent

Cvent wanted to reduce bounce rates on its website and provide a compelling customer experience for its diverse website visitors.
Customer Success Story

Nine West x Demandware

Nine West Group sought to increase e-commerce sales for its Ninewest.com website while building brand value in support of more sales at partner retailers.
Customer Success Story

Traeger Wood Pellet Grills

Traeger Pellet Grills sought to grow e-commerce sales and make customer service more efficient and effective by launching a live chat channel.
Customer Success Story

Michigan Legal Help

The Michigan Legal Help Program sought to provide a digital engagement channel through which citizens could access tools to help them navigate the legal system.
Customer Success Story

Lancôme

Lancôme, a brand that has epitomized beauty and elegance for decades, wanted to extend its well-known personalized customer experience to its online shoppers.
Customer Success Story

Shortcuts

Specialty software provider Shortcuts wanted a new channel to engage potential customers of its products for the hair, beauty, and spa industries.
LivePerson Insights Solutions Brief
Solutions Brief

LivePerson Insights

LivePerson Insights gives you a deeper understanding of your customer needs that help improve your bottom-line results.
Solutions Brief

Predictive Intelligent Targeting

Predictive Intelligent Targeting enables you to identify your highest value visitors for real-time engagement.
Teleperfomance
Partner Profile

Teleperformance

Embracing a Growing Partnership to Deliver a Seamless Experience
Whitepapers

Retailing in the age of the Connected Customer

Take a closer look at how live engagement can address key challenges facing retailers and the strategies used by retailers to increase conversions, order values and customer loyalty.
Whitepapers

Financial Services Whitepaper

Learn how financial institutions can drive sales and enhance customer service by introducing an element of personal service into their online customer experience.
Ted Baker
Customer Success Story

Ted Baker Success Story

With LivePerson’s live chat solution, Ted Baker improved customer service, increased chat acceptance rates, and increased online sales.
Customer Success Story

Straighterline Success Story

Engaging with students to build an affordable education.
Partner Profile

Knoah

In 2001, industry veterans Sri Myneni and Ralph Barletta co-founded Knoah Solutions, a provider of multi-channel contact center outsourcing services from delivery centers in the United States and India.
Partner Profile

Knoah Solutions

LivePerson Partner Knoah Solutions discusses its long-standing relationship with LivePerson and the tangible business value it has achieved
Customer Success Story

UberGlobal Success Story

Leading Australian cloud services provider UberGlobal improves customer service and increases sales with live chat from LivePerson.
Intuit
Customer Success Story

Intuit Success Story

Since deploying LivePerson in 2007, which eventually covered 12 different lines of business, Intuit has witnessed a 25% increase in conversion rates and 20% improvement in customer satisfaction scores.
eUKHost
Customer Success Story

eUKhost Success Story

LivePerson's live chat solution helped improve conversion rates and increase CSAT scores.
IPSL
Customer Success Story

IPSL Success Story

IPSL implemented LivePerson’s Keyword lift solution that leverages IPSL’s AdWords data to lift conversion rates and target potential customers.
Customer Success Story

Mantra Group Success Story

Mantra Group improves the online engagement experience with the help of LivePerson's live chat solution which handles an average of 2,400 chats per month.
Customer Success Story

Sunweb Success Story

Personalized messages and offers generate an incremental conversion rate of 35% on average across targeted segments, resulting in a lift in total sales of 14%.
resources

Resources